Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

Team Leadership & Collaboration: Lead a diverse and collaborative team of UI designers and developers. Foster a culture of creativity, quality, and continuous learning while ensuring alignment with business objectives. Partner closely with Platform Engineering and Application Engineering teams to ensure smooth cross-functional communication and execution of UI initiatives.

UI Strategy & Vision: Define and implement a unified UI strategy that aligns with ServiceNow’s overall product vision and user experience standards. Ensure consistency and usability across multiple platforms and devices.

Design & Development Oversight: Oversee the design process from concept to execution, ensuring that the user interfaces are visually appealing, functional, and accessible. Collaborate with developers to translate design prototypes into high-quality, responsive code.

Cross-functional Partnership: Work closely with Platform Engineering to ensure that UI design and development efforts are aligned with technical requirements and limitations. Support Application Engineering in customizing and optimizing UIs based on specific use cases and user needs.

User-Centered Approach: Advocate for and apply a user-centered design process throughout all phases of product development. Conduct user research, usability testing, and gather feedback to continuously improve UI/UX.

Quality Assurance & Continuous Improvement: Ensure that the final UI product meets ServiceNow’s high standards for quality, performance, and accessibility. Identify areas for continuous improvement and provide mentorship to team members to develop their skills.

Qualifications

 

Proven experience (8+ years) in UI design and development, with at least 2+ years in a management or leadership role, ideally working with cross-functional teams.Strong proficiency in design tools (e.g., Sketch, Figma, Adobe XD) and front-end technologies (HTML, CSS, JavaScript).Demonstrated experience working with engineering teams to bridge design and development, ensuring seamless integration of UI designs into complex technical environments.Deep understanding of UI/UX principles, accessibility guidelines, and responsive design.Strong communication skills and the ability to collaborate effectively with both technical and non-technical stakeholders.Experience with Agile development processes and tools (e.g., Jira, Confluence).Ability to drive change and innovation while balancing the needs of the business and the user.Bachelor’s degree in Design, Human-Computer Interaction, Computer Science, or a related field, or equivalent work experience.

Nice-to-Have:

Familiarity with ServiceNow's platform and/or enterprise software products.Experience with modern front-end frameworks (e.g., React, Angular, Vue.js).Experience with design systems and the ability to scale them across large teams and projects.

 

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $123,800 - $216,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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