Work where every moment mattersEvery day over Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the systemPosition SummaryResponsible for managing revenue cycle activities associated with timely collection of insurance receivable across several Hartford Health Care hospitals to insure optimal revenue cycle performance The manager is responsible for million in active inventory and provides leadership to supervisors and staff including management of human resources vendors and client relations Reports directly to Director Patient Financial Services Billing Support and works closely with other management and staff throughout the organization Keeps abreast of all regulations and standards to insure compliance with governmentalregulatory agencies or third party payers Assisting the organization to comply with all federalstate guidelines Responsible to insure high quality cost effective product or service is delivered in support of the HHC core values strategic plan and established Patient Financial Services goals and objectivesPosition ResponsibilitiesResponsible for management of revenue cycle activities associated with timely collection of insurance receivableSignificant contributor to decisions that impact workflows impacting collection of insurance receivablesResponsible for the timely realization of payment for approximately million dollars in receivables and million dollars in denials overseeing the effective appeals of these claims and protecting against bad debt in this endeavor These numbers will increase with new acquisitionsDevelops implements and monitors meaningful goals and objectives for the department that align with the strategic direction of the organization and industry best practice metricsModels the effective efficient operation of the unit by providing clear and specific goals and timely feedbackTrack trends and evaluates results Continually strives to improve quality and productivity by identifying improvement opportunities and recommending and implementing changes where there are opportunities for improvementEffectively and continually communicates with staff management and customers to facilitate the flow of informationActively seeks opportunities to model teamwork through collaboration both within and outside the workgroup in support of the organizations objectivesImplements individual performance expectations and coaches develops and evaluates performance to enable employees to be successful in contributing to the achievement of individual and workgroup objectivesManages general HR related issues this includes annual performance reviews implementing HR policies approving PTO and hiring staff Works with employees on professional development and training opportunitiesDemonstrates HW Leadership BehaviorsDevelopment of a training and onboarding plan for new staff members joining the departmentAssumes responsibility for self improvement in collaboration with superiorMaintain effective positive customer service insuring the needs are met and educating staff on the importance of quality customer serviceMay contribute to the outcomes of the defined function by performing the work of the function as required very minimalResponsible for documenting and implementing policies and proceduresParticipates in the Management of vendor relationships and monitor performanceApprove allowance and write off requests to Work on special projects as neededReports ToDirector Patient Financial ServicesResponsible For Direct and In Direct ReportsNature of SupervisionDirect supervision of Accounts Receivable Supervisors and their efforts to successfully procure payments for the HHC organization across all several hospitalsAverages FTEs with leads as direct reports Responsible for Time and Attendance tracking management and approval bi monthlyResponsible for performance reviewsInterviews and makes hiring decisions Develops and implements performance improvement plans where appropriateInternal Risk Management Patient Experience Finance Care Continuum HIM IT Care Connect Physicians Executive Leadership Patient AccessWork where every moment mattersEvery day over Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the systemPosition SummaryResponsible for managing revenue cycle activities associated with timely collection of insurance receivable across several Hartford Health Care hospitals to insure optimal revenue cycle performance The manager is responsible for million in active inventory and provides leadership to supervisors and staff including management of human resources vendors and client relations Reports directly to Director Patient Financial Services Billing Support and works closely with other management and staff throughout the organization Keeps abreast of all regulations and standards to insure compliance with governmentalregulatory agencies or third party payers Assisting the organization to comply with all federalstate guidelines Responsible to insure high quality cost effective product or service is delivered in support of the HHC core values strategic plan and established Patient Financial Services goals and objectivesPosition ResponsibilitiesResponsible for management of revenue cycle activities associated with timely collection of insurance receivableSignificant contributor to decisions that impact workflows impacting collection of insurance receivablesResponsible for the timely realization of payment for approximately million dollars in receivables and million dollars in denials overseeing the effective appeals of these claims and protecting against bad debt in this endeavor These numbers will increase with new acquisitionsDevelops implements and monitors meaningful goals and objectives for the department that align with the strategic direction of the organization and industry best practice metricsModels the effective efficient operation of the unit by providing clear and specific goals and timely feedbackTrack trends and evaluates results Continually strives to improve quality and productivity by identifying improvement opportunities and recommending and implementing changes where there are opportunities for improvementEffectively and continually communicates with staff management and customers to facilitate the flow of informationActively seeks opportunities to model teamwork through collaboration both within and outside the workgroup in support of the organizations objectivesImplements individual performance expectations and coaches develops and evaluates performance to enable employees to be successful in contributing to the achievement of individual and workgroup objectivesManages general HR related issues this includes annual performance reviews implementing HR policies approving PTO and hiring staff Works with employees on professional development and training opportunitiesDemonstrates HW Leadership BehaviorsDevelopment of a training and onboarding plan for new staff members joining the departmentAssumes responsibility for self improvement in collaboration with superiorMaintain effective positive customer service insuring the needs are met and educating staff on the importance of quality customer serviceMay contribute to the outcomes of the defined function by performing the work of the function as required very minimalResponsible for documenting and implementing policies and proceduresParticipates in the Management of vendor relationships and monitor performanceApprove allowance and write off requests to Work on special projects as neededReports ToDirector Patient Financial ServicesResponsible For Direct and In Direct ReportsNature of SupervisionDirect supervision of Accounts Receivable Supervisors and their efforts to successfully procure payments for the HHC organization across all several hospitalsAverages FTEs with leads as direct reports Responsible for Time and Attendance tracking management and approval bi monthlyResponsible for performance reviewsInterviews and makes hiring decisions Develops and implements performance improvement plans where appropriateInternal Risk Management Patient Experience Finance Care Continuum HIM IT Care Connect Physicians Executive Leadership Patient AccessEducationBachelorrsquos Degree or equivalent experience in Healthcare Revenue Cycle is requiredExperienceAt least three years supervisory experience in a health care setting or related field Five years supervisory experience in an acute care setting is preferredKnowledge Skills and Ability RequirementsUnderstanding of medical and insurance terminology hospital billingreimbursement practices Excellent analytical and problem solving skills Excellent communication skills both written and verbal and interpersonal skills Strong leadership skills and ability to motivate direct reports Must have strong computer skills including Word Excel Power PointWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour momentEducationBachelorrsquos Degree or equivalent experience in Healthcare Revenue Cycle is requiredExperienceAt least three years supervisory experience in a health care setting or related field Five years supervisory experience in an acute care setting is preferredKnowledge Skills and Ability RequirementsUnderstanding of medical and insurance terminology hospital billingreimbursement practices Excellent analytical and problem solving skills Excellent communication skills both written and verbal and interpersonal skills Strong leadership skills and ability to motivate direct reports Must have strong computer skills including Word Excel Power PointWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment