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Manage the daily operations of a single Care Center location and single line of business within the Funeral Home industry. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.

MGR Care Center

JOB RESPONSIBILITIES

Financial Management

Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goalsAccountable for monitoring and achieving annual financial goalsApprove expenditures and invoices including overtime

Operations

Manage the daily activities ensuring on-time servicesAssure the location’s operating practices comply with applicable federal and state regulations and Company policiesEstablish location goals and prioritiesEffectively present and communicate Company and Market strategies, values, and goals to staffManage frontline supervisor’s responsibilities, expectations, and accountabilitiesCollaborate with local Management for resource sharing, ideas, and business or operational enhancementsWork with Market Leadership and Corporate Departments on product, process, and technology needs and improvementsEnsure the maintenance of facilities, and grounds are clean, manicured, and working order, budgeting appropriately for repairs including equipment and furniture

People Development

Develop a strong, trusting, and reliable teamUnderstand team members’ career aspirations and provide assignments to develop skills and or close gapsMonitor training and licensing requirements, ensuring staff is re-trained/licensed prior to expirationResponsible for screening candidates, hiring and promoting staff, performance reviews, developmental plans and terminationsCollaborate with Human Resources and Market Leadership for recruiting and retention

Other

Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the CompanyDevelop and or implement plans to improve customer satisfaction index and on-line community reviews

MINIMUM REQUIREMENTS

Education

High school diploma or equivalentTechnical school diploma or Mortuary Science preferredBachelor’s degree in Mortuary Science as required by state/province law and as prescribed by each state board

Certification/License

Embalming license required for Manager Care Center as required by state/province law and as prescribed by each state board

Experience

Minimum five (5) years industry experience in the applicable discipline with progressively increased responsibilitiesMinimum (2) years of experience managing people or projectsBudgeting and expense control experience strongly preferred

Knowledge, Skills and Abilities

Ability to work evenings and weekendsFinancial and business acumenProficient in MS Office suiteProfessional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriersExcellent customer service skills

Postal Code: 22042

Category (Portal Searching): Operations

Job Location: US-VA - Falls Church