**Mgr Customer Care** **Description** Textron Specialized Vehicles Inc\. is a leading global manufacturer of golf cars, utility and personal transportation vehicles, snowmobiles, side\-by\-sides, all\-terrain vehicles, professional turf\-care equipment, and ground support equipment\. Textron Specialized Vehicles markets products under several different brands\. Its vehicles are found in environments ranging from golf courses to factories, airports to planned communities, and theme parks to hunting preserves\. Responsibilities: * Ensure high level of customer service for TSV dealers and end consumers by identifying and implementing process improvements\. * Lead the cross functional team responsible for closing customer issues through our CCTR \(customer care tracking report\) process\. * Manage team in the day\-to\-day operations of the call center including order entry, order tracking, order invoicing, outbound calling, and resolution of customer concerns\. * Drive revenue through call center with outbound calls, proactive up selling, and improved customer service\. * Track and reduce abandon rates and wait times for incoming calls\. * Drive warranty cost reductions through thorough reporting of issues and drive for engineering resolution **Qualifications** * Education: Bachelor's degree required * Years of experience: 5 or more years of experience in customer service required * Software Knowledge: Microsoft Office Applications \(Word, Excel and PowerPoint\), Phone System reporting tools * Strong customer focus, verbal communication, and problem\-solving skills * Must have a wide range of business knowledge; preferably related to dealer organizations representing product, parts and accessories, warranty, service and sales * Strong knowledge of Powersports vehicles including features and benefits, competitive accessories in market and technical knowledge **EEO Statement** Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law\. **Recruiting Company:** Textron Specialized Vehicles **Primary Location:** US-Texas-Dallas **Job Function:** Product Support **Schedule:** Full-time **Job Level:** Manager with Direct Reports **Job Type:** Experienced **Shift:** First Shift **Job Posting:** 09/11/2024, 12:19:19 PM **Job Number:** 327536