Remote Work: Hybrid

Overview: At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.
Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.
You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We’ve only begun reimaging the future – for our people, our customers, and the world.
Let’s create tomorrow together.

Manages a team of Customer Success Managers who build post-sales relationships with customers to drive and increase adoption and utilization of company products. Manages identification of opportunities and closing of additional revenue from assigned clients, including upselling and cross-selling of related products/services, client renewal and retention results. 

 

Provides both management and technical leadership. Leads the strategic development of the Customer Success function, addressing business requirements and goals. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

Responsibilities:
Meet and exceed KPIs pertaining to customer adoption, upsell, renewal and advocacy programs.Drive business process recommendations to eccelarate adoption, retention, upsell and value achievement while identifing and resolving risk and increasing ROIHire, coach and develop individuals to be strong Customer Success leaders of their businessEngage with team members to build and execute on their career and personal development plansTeam with Sales, Marketing, Support and Professional Services to guide customers on their journey and help them maximize their investmentProvide thought leadership as the Customer Success vision continues to evolve and help turn this vision into executable programs and processes for CSMs to deliver to customers driving continuous improvement and scale.Instrumental in driving best practices and training across the CS team membersFacilitate and drive monthly executive cadence calls for assigned customersAttend and assist the team drive quarterly steering committee agenda’s, partnering with sales, Executive Management and other resources to drive continued ROI.Partner with sales to identify expansion opportunities.Meet or exceed performance goals
Qualifications:

 

Minimum of 5 years' relevant work experience in leading customer facing organization5+ years of experience managing teamStrong knowledge of business challenges/enterprise landscapeKnowledge of SaaS productsIdeally combined background of post-sale and sales experienceStrong empathy for customers AND passion for revenue growthDeep understanding of value drivers in recurring revenue business modelsAnalytical and process-oriented mindsetAbility to build strong internal and external relationships, strong mentor and leadership qualitiesAbility to speak at the Director and C-levelAdvantage:Knowledge of SalesForceKnowledge of additional European languagesRetail/CPG or Supply Chain experience preferredBenefits4 volunteer days paid offEmployee Assistance ProgramPrivate Medical InsuranceTraining and personal development in soft skills and hard skills, access to our internal learning portal and internal career opportunities within Zebra departmentsEmployee referral bonus for bringing New Talent to ZebraLife & Pension insurance contributionYearly salary increases

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.