Responsibilities

Under the oversight of the Laboratory Services Program Director, the Laboratory Ancillary Services Manager will serve as the Department’s Customer Service Leader, will oversee third party vendor contracts, and manage subordinates engaged in Specimen Recollection Processes and Reporting, and Home Draw Program, for internal and 3rd party lab services utilized by Kelsey-Seybold Clinic. This position will take an active role in any process changes initiated at the clinical, operational, or technical level affecting areas of responsibility as well as participate in surveys and audits.

 

Job Title: MGR Laboratory Ancillary Support

Location: IBC Building Admin

Department: Lab Services

Job Type: Full Time 

Salary Range: $ 99,164 - $122,501 (Pay is based on several factors including but not limited to education, work experience, certifications, etc.)

 

Qualifications

Education

Required: Bachelor’s degree

Preferred: N/A

Experience

Required: 5 years’ experience in a supervisory capacity in clinical laboratory setting or laboratory business 

 

setting in a customer service function

 

OR

 

2 years KSC experience as a Laboratory Services Manager.

 

Familiar with billing and results distribution requirements

Preferred: N/A

License(s)

Required: Valid driver’s license

Preferred: N/A

Special Skills

Required: Advanced Microsoft Office Suite skills 

 

Preparation and analysis of quarterly and monthly reports 

 

Knowledgeable of waived and PPM tests performance and quality control/ proficiency testing and monitoring

 

Working knowledge of CRM database tools (preferably Salesforce) and are experienced in the sales process

Preferred: N/A

Other 

Required: Excellent written and verbal communication skills; ability to deliver organized and concise 

 

presentations tailored to audience. 

 

Critical thinking skills to support good judgment and decision-making; able to carefully consider impact of 

 

actions on all affected departments. 

 

Excellent time management and prioritization skills- ability to work independently 

 

Detail-oriented

 

Flexibility, must be able to work extended shifts or weekends in situations deemed necessary by management

 

Excellent customer service skills; must exhibit good business etiquette at all times

Preferred: N/A

 

Working Environment: Medical Clinic

 

About Us

Start your career journey and become a part of a community of renowned Healthcare professionals.  Kelsey-Seybold Clinic is Houston’s fastest growing, multispecialty organization with more than 40 premier locations and over 65 specialties.  Our clinics are comprised of more than 600 physicians and as we continue to grow, our focus is providing quality patient care by adding to our team of clinical and non-clinical professionals that work together in a convenient, coordinated, and collaborative manner.  Enjoy the rewards of a successful career while maintaining a work/life balance by joining our team today and changing the way health cares. 

 

Why Kelsey-Seybold Clinic?

Medical, Vision, and Dental Tuition Reimbursement Company Matching 401K Employee Reward and Recognition Program Paid time off for vacation, sick, and holidays Employee Assistance Program Continuing Medical Education allowance