Summary:
Reporting to the Director the Manager plans and manages the key functions of billing. Oversees the daily activities of the revenue cycle staff for Patient Financial Services. Key responsibility is to ensure timely and compliant billing of all Brown University Health claims.

Responsibilities:

Consistently applies the corporate values of respect honesty and fairness and the constant pursuit of excellence in improving the health status of the people of the region through the provision of customer-friendly geographically accessible and high-value services within the environment of a comprehensive integrated academic health system. Responsible for knowing and acting in accordance with the principles of the Brown University Health Corporate Compliance Program and Code of Conduct.

Regularly collaborates with Director and Senior Management in development and implementation of short and long term administrative objectives and action plans of the department.

In conjunction with Senior Management as appropriate:

Hires coaches and motivates team; determines appropriate and effective performance metrics and staff requirements for the department to run with efficiency accuracy and outstanding customer service. Implements and monitors staff productivity and service performance metrics. Oversees and manages the daily performance of billing staff

Effects consistent application of personnel policies and employee relations' activities as they pertain to staff. Consult with personnel representatives as needed to facilitate optimum results. Develops and implements department's administrative support policies and procedures.

Assists with development of all the department's priorities procedures and policies for Brown University Health.

Develops processes and procedures for the efficient and successful flow of interdependent information between the billing team other teams within patient financial services and teams outside of patient financial services.

Identifies the need for education and/or feedback to practice providers and staff and helps develop processes and educational materials.

Responsible for establishing policies relating to the revenue cycle.

Plays a significant role in long-term planning including initiatives geared toward operational excellence.

Assists in design implementation and optimization of billing system making recommendations for changes as necessary.

Improves the operational systems processes and policies in support of organizations mission specifically in support of better management reporting information flow and management business process and organizational planning.

Stays abreast of industry changes educates staff on these changes and updates other members of the team as appropriate.

Promotes a team-oriented environment that fosters effective collaboration within and outside of the department.

Serves as a resource to staff members on all billing issues and responds to inquiries as necessary.

Performs other duties as assigned.

WORK LOCATIONS/EXPECTIONS:

After orientation at the Corporate facilities work is performed based on the following options approved by management and with adherence to a signed telecommuting work agreement and Patient Financial Services Remote Access Policy and Procedure..

� Full time schedule worked in office

� Full time schedule worked in a dedicated space in the home

� Part time schedule in office and in a dedicated space within the home

Schedules must be approved in advance by management who will allow for flexibility that does not interfere with the ability to accomplish all job functions within the said schedule. Staff are required to participate in scheduled meetings and be available to management throughout their scheduled hours. Staff must be signed into Microsoft Teams during their entire shift and communicate with Supervisor as directed.

Other information:

BASIC KNOWLEDGE:

Associate�s Degree in Business Medical Billing or equivalent experience. Bachelor's degree or equivalent work experience with demonstrated results.

Certification in procedural coding (preferably CPC).

EXPERIENCE:

Minimum of 5 years related experience and/or training and 2 years related management experience with experience within a large integrated healthcare delivery system preferred.

Epic experience highly desired.

Broad knowledge in business administration finance and healthcare administration. Thorough knowledge of third party commercial and governmental billing.

High level of organizational and interpersonal skills to interact with Senior Management on matters having multiple and varying impact on department financial objectives and to respond effectively to competing needs for resources.

Managerial skills to develop and supervise department support staff.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:

Work is performed in a typical office environment requiring extended periods of sitting standing and walking.

INDEPENDENT ACTION:

Incumbent acts independently and in accordance with policies and procedures referring unusual problems to the Director.

SUPERVISORY RESPONSIBILITY:

Supervises up to 50 FTEs.

Brown University Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age ethnicity sexual orientation ancestry genetics gender identity or expression disability protected veteran or marital status. Brown University Health is a VEVRAA Federal Contractor.

Location: Brown University Health Corporate Services USA:RI:Providence

Work Type: Full Time

Shift: Shift 1

Union: Non-Union