Work where every moment mattersEvery day over Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the systemPosition SummaryOversees newly centralized system wide Release of Information ROI processes within the Health Information Management HIM Department ensuring they adhere to HIPAA and other regulations Serves as key internal and external contact for ongoing regulatory and payer medical record audits Provides oversight for designated regulatory audit activity throughout HHC HIM Oversees and monitor payment protocol through Bank of America BOA lock boxCashPro to process payments for record copies Ensures team provides quality and timely customer service Position ResponsibilitiesKey Areas of Responsibility Demonstrates the ability to interpret and adhere to established policies and procedures related to HIPAA and adheres to all applicable HIM Departmental policies Ensure compliance with Joint CommissionStateFederal and other regulatory agencies regarding health information Monitor Special requestor which are top priority and time sensitive Centers for Medicare Medicaid Services CMS Recovery Audit Contractor RAC Executive Health Resources EHR appeals and legal requestors National Government Service NGS Livanta and Legal request are process timely Ensures prompt completion and retrieval of medical records Reference HIM ROI BOA lockbox report to monitor payment transactions Communicates ndash Provides performance feedback orientation and training for new employees and evaluations to ROI Specialist Manage workflow among employees to ensure maximum productivity and quality standards are met Prioritized work to ensure completion of ROI function Performs quality Assurance monitoring of work performance for ROI Specialists Conducts team meetings to promote team engagement Provides direction and oversight to subordinates Participates in staff recruitment hiring and department orientation Education ndash Participates in professional development activities including keeping current with trends and best practices in health information management updating HIM policies and procedures personal leadership and management development Develop and maintain strong working relationships with leadership in order to represent HIM in department and committee meeting as required Provide guidance to hospital staff when appropriate Promotes change management within a fast paced environment shares resources most cost effectively and continually strives to improve the quality and productivity of the Release of Information Unit Performs QA review of the correspondence tracker Cobius monitor reconcile and trend activity and develop both strategic and tactical Update financials in Cobius Provides ongoing communication and education in record compliance opportunities and performance improvement methodologies to staff physicians and hospital employees Serve as subject matter expert for Cobius software tracking database and liaison with vendor contact train and monitor use Collaborate with providers and clinician to complete patient Amendments Perform other duties and responsibilities as directed by leadershipWorking RelationshipsThis Job Reports To Job Title HC Sr HIM Operations Manager Nadine Daring Workers Responsible Formiddot Direct Reports middot In Direct Reports Internalmiddot Monitor key performance indicators KPIs and work with managers to adjust operations accordingly to meet objectivesmiddot Collaborate with HIM Management Team to ensure medical record denials associated with record released is minimizedmiddot HHC CompliancePrivacymiddot HHC Revenue Cycle Finance DepartmentExternalmiddot Cobius System vendor ndash support contactmiddot State Federal auditors Performant Recovery National Government Services NGSmiddot BOA lockbox softwaremiddot Portals to transmit patient records PHIWork where every moment mattersEvery day over Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the systemPosition SummaryOversees newly centralized system wide Release of Information ROI processes within the Health Information Management HIM Department ensuring they adhere to HIPAA and other regulations Serves as key internal and external contact for ongoing regulatory and payer medical record audits Provides oversight for designated regulatory audit activity throughout HHC HIM Oversees and monitor payment protocol through Bank of America BOA lock boxCashPro to process payments for record copies Ensures team provides quality and timely customer service Position ResponsibilitiesKey Areas of Responsibility Demonstrates the ability to interpret and adhere to established policies and procedures related to HIPAA and adheres to all applicable HIM Departmental policies Ensure compliance with Joint CommissionStateFederal and other regulatory agencies regarding health information Monitor Special requestor which are top priority and time sensitive Centers for Medicare Medicaid Services CMS Recovery Audit Contractor RAC Executive Health Resources EHR appeals and legal requestors National Government Service NGS Livanta and Legal request are process timely Ensures prompt completion and retrieval of medical records Reference HIM ROI BOA lockbox report to monitor payment transactions Communicates ndash Provides performance feedback orientation and training for new employees and evaluations to ROI Specialist Manage workflow among employees to ensure maximum productivity and quality standards are met Prioritized work to ensure completion of ROI function Performs quality Assurance monitoring of work performance for ROI Specialists Conducts team meetings to promote team engagement Provides direction and oversight to subordinates Participates in staff recruitment hiring and department orientation Education ndash Participates in professional development activities including keeping current with trends and best practices in health information management updating HIM policies and procedures personal leadership and management development Develop and maintain strong working relationships with leadership in order to represent HIM in department and committee meeting as required Provide guidance to hospital staff when appropriate Promotes change management within a fast paced environment shares resources most cost effectively and continually strives to improve the quality and productivity of the Release of Information Unit Performs QA review of the correspondence tracker Cobius monitor reconcile and trend activity and develop both strategic and tactical Update financials in Cobius Provides ongoing communication and education in record compliance opportunities and performance improvement methodologies to staff physicians and hospital employees Serve as subject matter expert for Cobius software tracking database and liaison with vendor contact train and monitor use Collaborate with providers and clinician to complete patient Amendments Perform other duties and responsibilities as directed by leadershipWorking RelationshipsThis Job Reports To Job Title HC Sr HIM Operations Manager Nadine Daring Workers Responsible Formiddot Direct Reports middot In Direct Reports Internalmiddot Monitor key performance indicators KPIs and work with managers to adjust operations accordingly to meet objectivesmiddot Collaborate with HIM Management Team to ensure medical record denials associated with record released is minimizedmiddot HHC CompliancePrivacymiddot HHC Revenue Cycle Finance DepartmentExternalmiddot Cobius System vendor ndash support contactmiddot State Federal auditors Performant Recovery National Government Services NGSmiddot BOA lockbox softwaremiddot Portals to transmit patient records PHIEducationmiddot Minimum Associate degree in Health Information Management or Technologymiddot Preferred Baccalaureate Degree in Health Information ManagementExperience Previous experience in a medical office or HIM department middot Minimumo years management experience in a Health Care settingo Knowledge of release of information regulations both Federal and Statemiddot Preferredo State federal regulations and laws regarding regulatory auditso Health Information Management and Release of Informationo Epic HIM moduleso yearsrsquo experience in Health Information Licensure Certification Registrationmiddot Minimum RHIT Registered Health Information Technology middot Preferred RHIA Registered Health Information Administrator Bachelorrsquos degreeLanguage Skillsmiddot Communicate orally and written effectively and professionally with customers to obtain desired resultsmiddot Ability to read write and interpret policiesmiddot Develop and present reports to key stakeholdersKnowledge Skills and Ability Requirementsmiddot Superior communication and customer service skills required to work across HHC system to effectively partner with both internal and external customersmiddot Strong quantitative analytical and problem solving to make appropriate and timely decisionsmiddot Ability to work in a fast paced environmentmiddot Strong computer skills with proficiency in MS Office suite experience managing tracking databasemiddot Maintain a high level of professional integrity and confidentialitymiddot Excellent organizational skills to balance multiple priorities of highly detailed informationmiddot Familiar with State and Federal Regulations and laws regarding regulatory auditsmiddot Direct resources efficiently and effectively to achieve goals and objectivesmiddot Manage change in a complex and constantly evolving middot Ability to motivate others encourage employee engagement problem solveWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour momentEducationmiddot Minimum Associate degree in Health Information Management or Technologymiddot Preferred Baccalaureate Degree in Health Information ManagementExperience Previous experience in a medical office or HIM department middot Minimumo years management experience in a Health Care settingo Knowledge of release of information regulations both Federal and Statemiddot Preferredo State federal regulations and laws regarding regulatory auditso Health Information Management and Release of Informationo Epic HIM moduleso yearsrsquo experience in Health Information Licensure Certification Registrationmiddot Minimum RHIT Registered Health Information Technology middot Preferred RHIA Registered Health Information Administrator Bachelorrsquos degreeLanguage Skillsmiddot Communicate orally and written effectively and professionally with customers to obtain desired resultsmiddot Ability to read write and interpret policiesmiddot Develop and present reports to key stakeholdersKnowledge Skills and Ability Requirementsmiddot Superior communication and customer service skills required to work across HHC system to effectively partner with both internal and external customersmiddot Strong quantitative analytical and problem solving to make appropriate and timely decisionsmiddot Ability to work in a fast paced environmentmiddot Strong computer skills with proficiency in MS Office suite experience managing tracking databasemiddot Maintain a high level of professional integrity and confidentialitymiddot Excellent organizational skills to balance multiple priorities of highly detailed informationmiddot Familiar with State and Federal Regulations and laws regarding regulatory auditsmiddot Direct resources efficiently and effectively to achieve goals and objectivesmiddot Manage change in a complex and constantly evolving middot Ability to motivate others encourage employee engagement problem solveWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment