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We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

Position Overview

Directs staff of Service Department in branch to provide quality service to all customers.

Job ResponsibilitiesDirects, monitors, and motivates staff of the branch service department to provide quality service to all customers.Provides continued, up-to-date training of branch service and sales personnel.Inspects termite and pest control work done by the branch personnel to ensure compliance with company standards.Responds to customer complaints.Contacts pending cancellations in an attempt to retain account.Maintains current awareness of number of customers remaining to be serviced in the month.Takes responsibility of servicing pest routes when necessary.Maintains inventory.

Job RequirementsHigh school diploma or general education degree (GED)2 or 4 year degree strongly preferred1-2 years related experience preferredAbility to read and interpret documents, such as safety rules, operating and maintenance instructions, and procedure manuals.Ability to write routine reports and correspondence.Ability to speak effectively before groups of customers or employees of organizations.Ability to calculate figures and amounts, such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.Ability to apply concepts of basic algebra and geometry.Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Knowledge of dry chemicals and pesticides.Familiar with Department of Transportation (DOT) rules and regulations.

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to:

Move up to 10 pounds regularly, and 11-20 lbs frequently, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. Exerting up to 50 lbs of force to move objects is required occasionally.Use legs and/or hands and arms to ascend or descend ladders, stairs, scaffolding, ramps, poles, etc., in a manner that exceeds what is required for ordinary locomotion.Maintain his/her balance when walking, standing, or crouching on narrow, slippery, or erratically moving surfaces; balance exceeds that needed for ordinary locomotion.Bend legs and spine downward and forward to crouch or squat, and bend legs at the knee to come to rest on a surface with one or both knees, including crawling on hands and knees or hands and feet.Push objects forward, downward, or outward with sustained force using the upper extremities to press with steady force, and drag, draw, haul, or tug objects with sustained motion using the upper extremities to exert force.Extend his/her hands and arms in any direction to reach objects, and move objects from a lower to a higher position, or move objects horizontally from one position to another, by lifting or carrying objects either in his/her hands or arms or by strapping equipment to the body; requires substantial use of upper extremities and back muscles.Use touch of skin to perceive attributes of objects, such as size, shape, temperature, or texture; particularly fingertips.Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.Operate a motor vehicle and use electrically and manually powered hand tools for securing objects to surfaces.

Incumbent is required to have:

Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, and to determine the accuracy, neatness, and/or thoroughness of work assigned , or make general observations of facilities or structures (i.e., inspection).Visual acuity to operate motor vehicles or equipment.

Incumbent will be subject to:

Both inside (not necessarily temperature controlled) and outside (without protection from weather; extreme heat-above 100 and/or cold-below 32 for more than one hour) environmental conditions.Hazardous physical conditions, such as mechanical parts, vehicles, electrical current, heights and scaffolding, chemical exposure, and/or high heat.Atmospheric conditions affecting the respiratory system of the skin, such as fumes, odors, dust, mold, mist, gas, poor ventilation.Exposure to animals and insects.Meet physical requirements and/or pass medical certification in compliance with state and/or federal regulatory requirements and company safety policies relating to carrying and wearing personal protective equipment (PPE), including, but not limited to an OSHA compliant respirator.Working in confined spaces, narrow aisles, or passageways which could cause reactions in those with claustrophobic tendencies.

Disclaimer

The above statements are intended to describe the general nature of the work being performed by employees assigned to this classification; they are not an exhaustive list of all responsibilities, duties and skills required for the position.

Additional Job DescriptionAdditional Job Description

For more than 85 years, Terminix has built a reputation as one of the nation’s leading providers of termite and pest control services, safeguarding over 3 million homes and businesses against all types of pests in 47 states and 14 countries.

What is this role about?

Our Commercial Service Managers play a key leadership role in our local Terminix branches. This role is all about leading and motivating our local Pest Technician Teams to provide outstanding service delivery of Terminix products to our valued customers.

What does a “Day-in-the-Life” look like?

Every day our teams of Commercial Pest Techs are out in the neighborhoods across the country visiting commercial customers and performing their pest control treatments. The Service Manager at each local branch is responsible for ensuring this team is functioning effectively, operating efficiently and maintaining high levels of customer satisfaction.

Here are a few more specifics of what you would be doing each day:

• Monitoring branch scheduling and ensuring pest tech routes are successfully completed

• Ensuring regulatory compliance and safety standards are met or exceeded

• Responding to customer concerns, including resolving cancelation requests

• Inspecting and evaluating the performance of Pest Technicians

• Monitoring and maintaining inventory levels of pest control products

• Facilitating continual training of local sales and service teams

What do I need to be successful?

• An associate’s degree and a valid driver’s license are both requirements. (A four year degree is highly desirable)

• Having 1-2 years of related experience is very helpful, but not required

• Willingness to relocate is highly desirable

• You are able to effectively lead and motivate others

• You have strong communications skills – impersonal, written, presenting

• You are good at problem solving and coming up with practical solutions

• You are able to build rapport easily and establish trust with customers and employees

• You are detailed oriented and understand the importance of safety

• You have a good aptitude for basic/intermediate math-- necessary for doing calculations related to sales and service

• Of course, given our business, you should be comfortable working outside and in confined spaces like crawl spaces and attics when necessary

Why should I choose Terminix?

In addition to being part of an iconic brand with a rich 85 year history, here are some other highlights of what you would receive as a member of the Terminix Team.

• Comprehensive training and licensure, all paid by the company

• Company vehicle, gas card, cell phone, and laptop

• Highly competitive compensation (base salary plus bonus potential)

• Opportunities for advancement and career growth

• Medical, dental and vision coverage + discounts on Terminix brands

• Short/long-term Disability and Life Insurance

• Paid time off

Base pay range: $60000 - $84000 / year

In addition to the base pay, a Colleague working in this role who has completed training may be eligible to earn additional monetary compensation including overtime, incentive and/or commission pay. Total annual earning potential may vary based on performance, assigned routes and achieving Key Performance Indicators ("KPIs").

Disclaimer

The above statements are intended to describe the general nature of the work being performed by employees assigned to this classification; they are not an exhaustive list of all responsibilities, duties and skills required for the position.

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

Click here to read more about our Total Rewards Program which includes: 

Professional and Personal Growth

Multiple avenues to grow your career 

Training and development programs available

Tuition Reimbursement benefits (for FT Colleagues)

Health and Wellness

Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1

Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

Savings and Retirement

401(k) retirement plan with company-matching contributions 

Work-Life Balance

Vacation days & sick days

Company-paid holidays & floating holidays

A company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our customers live and work.  Is that you?
 

This company is a Drug Free workplace.

Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

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