Mgr., FETM & National Makeup Artist TFB NA
The Estee Lauder Companies
**Description**
Prepares, conducts, and monitors training to ensure quality performance of BAs/Consultants.
ACCOUNTABILITIES:
Ensures Customer and Market Growth
+ Conducts all education of beauty advisors/consultants, including basic training in product knowledge and work system requirement, Training sessions for new product and color launches, and all other refresher, intermediate, and advanced training course as required by line management.
+ Evaluates performance of beauty advisors/consultants working at counters to ensure high standard of knowledge and performance.
+ Prepares and implements schedule for Beauty Advisors.
+ Maintains/executes up to date comprehensive information system on all training/education materials relating to product knowledge, Display concepts, sales techniques, promotion programs, and system/Procedural requirements.
Manages Operational Effectiveness
+ Liaise with Brand manager to ensure materials necessary for training programs and beauty advisorsare available as required.
+ Maintains close contact with Marketing, Sales, Public Relations on current and upcoming programs to assure proper focus and accurate information.
+ Manage the training budget.
Improves Business Processes
+ Identifies ideas for new training program/activities and shares with Brand manager.
+ Interfaces with sales force and visits stores on a periodic basis.
+ Solicits and compiles feedback from field personnel as it relates to training.
+ Evaluate training program.
+ Recommends improvements or change.
Leads and Develops People
+ Provides leadership, guidance and management to staff.
+ Acts with integrity ⁃ honors commitments and behaves consistently.
+ Establishes high workplace operating standards and values.
+ Provides input in setting performance objectives for team.
+ Clearly communicates priorities and required results with team.
+ Provides input in assessing performance of team⁃members With Brand manager, provides coaching, feedback, development opportunities and recognition to staff.
+ Provides input in the hiring decisions of staff Influences others to achieve difficult goals.
+ Resolves conflicts and negotiates win⁃win solutions.
+ Shapes environment to foster open communication and teamwork.
+ Elicits diverse points of view and acknowledges the views and contributions of others.
+ Maintains appropriate communication with different functional areas of the brand, and with the region and HQ when required.
**Qualifications**
+ Education: University level education or equivalent
+ Experience: + 8 years of education experience within the cosmetic industry
+ Excellent communication skill
+ Self⁃starter and ability to motivate others
+ Excellent presentation skill
+ Excellent multi⁃tasking ability
+ Creative/innovative thinking
+ The ability to handle a multitude of projects
Equal Opportunity Employer
It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact USApplicantAccommodations@Estee.com.
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