Responsibilities:
The Manager Global Integration Team leads a small team of Integration Consultants building scalable and repeatable technical solutions focused on the successful implementation of UKG customers and their ongoing integration needs. Through collaboration within different teams within the Technical Shared Services team, this role ensures integrations, workflows, and reports needed during the implementation process are addressed and resolved with a Customer First philosophy. The Manager is responsible for effectively deploying team resources to provide integrations, workflows, and reports in a timely and efficient manner, balancing the requirement for supportability with the customer’s need for customization. This individual will also be responsible for creating and sustaining a culture of highly engaged employees through the facilitation of development, continued learning, clear directions and expectations, and continued process improvement.

• Create and manage the strategy behind the development and deployment of integrations, workflows, and reports using SQL/Boomi, Activiti, BIRT, or similar tools
• Work with the team to design, develop,p and implement new interfaces, workflows, and reports between various 3rd party systems and Ultimate/Dimensions software, including the maintenance and improvement of existing interfaces, workflows, and reports.
• Document and own best practices for executing and maintaining all aspects of the Integration and enforce usage of standard processes and tools within the team.
• Drive continuous improvement initiatives within the team, resulting in increased productivity, high scalability, and a superior Customer Experience in assigned engagements.
• Provide reporting on productivity and performance, defect and escalation root causes, and forecasting of deliverables assigned to the team
• Anticipate problems or situations that could affect the team or peers. Assess the potential impact of the work, and develop and execute the best work solution.
• Manage escalated situations, establish appropriate remediation plans, and execute the plan to remedy the situation.
• Continually solicit feedback from team members, peers, and supervisors to find new or better ways to operate, improve efficiency, and/or develop themselves.
• Drive the business to continually improve processes and efficiencies. This includes practicing risk-taking as well as creating an environment where employees take risks.
• Travel to Locations within India/international locations for team meetings, overall strategy planning, and management-level discussions.
• Onboarding the resources, driving initiatives, training the team, handling escalations, etc.,




Qualifications:
• Demonstrated experience in managing direct reports (10-15 direct reports) including technical leadership, mentoring team members, and being responsible for the team’s deliverables.
• Relevant experience in workforce management (WFM)/Human Capital Management (HCM) solutions.
• Strong analytical skills with a track record of driving change and process improvements.
• Demonstrated ability to adapt to new technologies and changing environments.
• Demonstrated leadership skills with the ability to work as part of a project team.
• Excellent written and verbal communication, with the ability to work with all levels of individuals in an organization.
• Bachelor’s degree with 10+ years of industry experience