We are seeking a seasoned Engineering Manager to join the Ready platform value stream. As a first-line manager, you will lead a team of talented engineers, driving technical excellence, fostering a culture of service-ownership, and ensuring the successful delivery of high-impact projects. You will be responsible for guiding technical decisions, ensuring high quality, managing team performance, and aligning engineering efforts with business goals.


Responsibilities:


Technical Leadership:

· Provide technical leadership and direction for major projects, ensuring alignment with business goals and industry best practices.

· Be hands-on with code, maintaining high technical standards and actively participating in design and architecture decisions, code reviews, and helping engineers optimize their code.

· Ensure that high standards of performance, scalability, and reliability are maintained when architecting, designing, and developing complex software systems and applications.

· Ensure high quality deliveries through effective utilization of automated testing techniques.

· Ensure accountability for the team’s technical decisions and enforce engineering best practices (e.g., documentation, automation, code management, security principles, leverage CoPilot).

· Ensure the health and quality of services and incidents, proactively identifying and addressing issues. Utilize service health indicators and telemetry for action. Implement best practices for operational excellence.

· Play a pivotal role in the R.I.D.E. (Review, Inspect, Decide, Execute) framework.

· Understand CI/CD pipelines from build, test, to deploy phases.


Team Management:

· Lead and manage a team of software engineers, fostering a collaborative and high-performance environment. Conduct regular performance reviews, provide feedback, and support professional development.

· Foster a culture of service ownership and enhance team engagement.

· Drive succession planning and engineering efficiency, focusing on quality and developer experience through data-driven approaches.

· Promote a growth mindset, understanding and driving organizational change.

· Actively seek opportunities for team growth and cross-functional collaboration.

· Works and guides the team on how to operate in a DevOps Model. Taking ownership from working with product management on requirements to design, develop, test, deploy and maintain the software in production.


Coaching and Development:

· Grow and develop the team technically and with a quality mindset, providing strong and actionable feedback.

· Provide technical mentorship and guidance to engineers at all levels, fostering a culture of learning, collaboration, and continuous improvement, encouraging the team to experiment, learn, and iterate on processes and technologies.

· Stay current with emerging technologies and industry trends, advocating for their adoption where appropriate to drive innovation and productivity within the team.


Execution Excellence:

· Oversee the planning, execution, and delivery of high-impact software projects, ensuring they are completed on time and within budget. Manage team workload and capacity, setting priorities and managing risks and tradeoffs.

· Align team efforts with the strategic direction of the company, understanding the big picture and business needs.

· Demonstrate engineering excellence and service ownership, including cost and quality management of services, and effective production management.

· Leverage relevant metrics around engineering practices and customer feature adoption to take data-driven decisions to identify further improvements.

· Collaborate with cross-functional teams, including product management, design, and operations, to ensure alignment and successful delivery of projects. Communicate effectively with stakeholders at all levels.

· Make deployment decisions with appropriate risk mitigation.



Minimum Qualifications:

· Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.

· 12+ years of experience in software development, with 3+ years in a technical leadership role and 2+ years in a people management role.

· Proven track record of leading and delivering large-scale, complex software projects.

· Deep expertise in one or more programming languages such as C, C++, C#, .NET, Python, Java, or JavaScript.

· Extensive experience with software architecture and design patterns.

· Strong understanding of cloud technologies and DevOps principles.

· Excellent problem-solving skills and attention to detail.

· Excellent communication and leadership skills, with a demonstrated ability to influence and drive change.


Preferred Qualifications:

· Master’s degree or PhD in Computer Science, Engineering, or a related technical field.

· Experience with cloud platforms like Azure, AWS, or GCP (preferred).

· Experience with GenAI technologies, especially leveraging relevant tools for improving engineers’ efficiency.

· Familiarity with CI/CD pipelines and automation tools.

· Knowledge of agile development methodologies.

· Experience in a complex, matrixed organization.

· Demonstrated commitment to diversity and inclusion initiatives.

· Familiarity with developing accessible technologies