LabCorp is seeking a Technologist Customer Service Support Representative to join our Dublin, OH team. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company.

Work Schedule: Monday – Friday 800am-04:30pm with rotating Saturday/Sundays/Holidays and OT as needed to meet dept. goals.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.  Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here. 

Job Responsibilities

Act a liaison between LabCorp, the customer base and patientsResolve routine customer requests with products or services via inbound, outbound calls, or the InternetSpeak with customers in a courteous, friendly, and professional manner using protocol proceduresInquire, clarify, and confirm customer requirements and understanding of the solutionProvide additional customer education and information as neededQualify and establish inbound new customers requesting LabCorp's products and servicesWork in multiple databases to research complex issues and questionsNotify clients of test results in a timely and accurate mannerReview test forms for accuracy and report any discrepanciesParticipate in activities designed to improve customer satisfaction and business performancePerform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Requirements

Bachelor’s degree in Chemical or Biological science, Clinical Laboratory Science, Medical Technology or meet local regulatory (CLIA & State) requirementsMinimum 1 year of clinical laboratory testing experience is required OR an MLS degreeASCP or AMT certification is highly preferredExperience working in a contact center/call center environment is highly preferredKnowledge of Microsoft Office suiteExperience with Salesforce.com and/or Laboratory Information Systems is preferredStrong verbal and written communication skills and excellent ability to listen and respondExcellent multitasking abilities requiredStrong flexibility and the ability to manage and adapt to changing priorities quicklyBilingual in English and Spanish is highly preferredMust be able to pass a standardized color vision screenFlexibility to work overtime or other shifts depending on business needs

If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today! 

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. 

We encourage all to apply

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