Overview The SharePoint System Specialist II will support organizations in their effort to migrate into Microsoft 365 and or upgrade their existing 365 services. The successful candidate will have strong knowledge of the Microsoft 365 platform and services, proven service configuration and troubleshooting skills, and Active Directory services. The engineer will provide hands-on implementation tasks and support for Microsoft 365 migrations including design, architecture, configuration, migration best practices, and strategies to support operational KPIs. The engineer will support the Project Manager, Product Owner and Lead Engineers in gathering and analyzing requirements, solution design, and execution of the migration, while delivering high customer satisfaction. Additionally, the candidate must possess strong creative, communication, and collaboration skills. They will work very closely with end customers, Lead Cloud Engineers, and the Project Management Office (PMO) for all new implementations. The position will be a key factor in providing a great customer experience pre and post implementation. The engineer will be a technical escalation point for customers undergoing migrations who need assistance in their projects as well as support escalations needing additional assistance. Responsibilities JOB DUTIES Introductory level implementation and maintenance involvement of complex Office 365 Provide application first-tier and second-tier support for issue resolution Provide coordination of software interfaces between supported business applications with program development teams Introductory level implementation and maintenance involvement of complex Office 365 Responsible for managing user access, licensing changes and Azure security group implementation Hands on administration of Microsoft Office 365 cloud technologies, such as, Azure, OneDrive, SharePoint, Teams, Teams Audio Conferencing Continued self-lead training on O365 changes pertaining to Microsoft releases on each O365 product Develop, Maintain and update O365 governance documentation with product owners & Sr Implementation Engineers Maintain PowerShell scripts used to manage/support the O365 environment for multiple apps- Azure, SharePoint groups within a central repository Partners with IT and other external workgroups for the integration of applications that support Office 365 solutions Assists staff with troubleshooting complex technical issues experienced by internal and external customers Provides technical support and maintains uptime as defined within the IT acceptable standards Addresses production issues experienced by O365 users Responsible for designing, developing, and implementing high-quality applications using Microsoft Power Platform and Nintex Expertise in creating Canvas Apps, Model-Driven Apps, and working with Dataverse, SharePoint, Power Automate, Copilot Studio, Nintex automation Cloud, and Nintex form Develop custom solutions utilizing Microsoft Dataverse, SharePoint integration, Premium connectors and custom connectors Implement complex business workflows and automate processes using Power Automate Utilize Copilot Studio to enhance app development and user experiences with AI-driven features Work closely with business stakeholders to understand requirements and translate them into technical specifications Document development processes, workflows, and project details accurately Adhere to best practices in coding, testing, and deployment Availability for On-Call and after hour tasks Perform other duties as assigned Conform with all company policies and procedures Qualifications Knowledge Knowledge of business processes for supported business groups Knowledge of information technology systems, infrastructure and operations Deep understanding of cloud computing technologies, business drivers and emerging computing trends Knowledge and understanding of industry trends and new technologies and ability to apply trends to architectural needs Knowledge of enterprise platforms and operating systems as well as knowledge of key business functions and processes Working knowledge of Agile development, Scrum and Application Lifecycle Management Skills Strong people skills including the ability to interact with employees at all levels Ability to meet expected delivery dates and the tasks necessary to achieve objectives Competent in the use of Microsoft Office software Strong written and oral communication skills Good computer skills and conversance in information technology issues Ability to make sound decisions and exercise good judgment Proven experience with Canvas Apps and Model-Driven Apps development Experience with Power Platform COE Kit and administration Hands-on experience with Microsoft Dataverse, SharePoint integration, Power Automate, and Copilot Studio Strong knowledge of SQL, JavaScript, and C# Familiarity with Azure services and RESTful APIs Experience with ALM (Application Lifecycle Management) in Power Platform Education High School Diploma or equivalent required Bachelor’s Degree in related field or equivalent experience preferred Experience 2-4 years of experience in an IT environment and respective business area in analyzing and implementing applications systems required 2-4 years of experience in articulating the business drives and architectural approach/trade-offs during discussions for solution buy-in at various levels and gain consensus required Experience in driving new infrastructure technologies from proof-of-concepts to full production implementation required Experience in driving cloud migration and strategy initiatives required Experience in implementing, configuring, customizing, upgrading and administering and troubleshooting SharePoint preferred Licenses SharePoint Certifications preferred Client Side Web Development Certifications preferred What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays. Our Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive. Compensation: Competitive pay and bonus eligibility Work Life Balance: Flexible hybrid work environment, 2-days a week in office #LI-DW1 #LI-Hybrid #GMFjobs