Essential Duties and Responsibilities:
- Lead IT engineering & implementation for client/project.
- Facilitate IT design network delivery to meet business objectives.
- Provide supporting engineering documentation to assist with project implementation.
- Provide IT Operation maintenance support.
- On-going support for production operation center.
- Provide for desktop support and applications provisioning and support for client/project.
- Provide design documentation as it reflects implementation and troubleshooting guidelines for operation support to use for triage.
- Perform other duties as assigned by leadership.

Job Duties/Responsibilities:

- Administer, maintain, and deploy various core Microsoft 365 services.

- Support of various M365 services including Exchange Online, Microsoft Teams, OneDrive for Business, Microsoft Defender and Endpoint Manager (Intune) administration.

-Troubleshooting mail flow issues and implementing mail protection strategies.

-Familiarity with security and compliance features in Microsoft 365, including Data Loss Prevention (DLP), Conditional Access policies, and Azure Information Protection (AIP).

-Configure Teams settings, channels, and integration with other Microsoft 365 services.

- Author and utilize PowerShell scripts to maintain and automate processes.

-Develop solutions to enhance productivity and streamline administrative tasks.

- Provide recommendations on environment architecture and best practices.

-Participate in maintaining Azure Active Directory users and groups.

-Keep track of latest M365 developments and best practices - including Microsoft roadmap and releases changes.

-Monitor Microsoft 365 services for performance, availability, and capacity planning.

-Partner with Information Security to implement new and update existing processes, outlining best standard security practices for M365 services.

-Collaborate with other IT teams and stakeholders to align Microsoft 365 services with business objectives.

-Planning and executing migrations from on-premises systems to Microsoft 365.

-Troubleshooting of escalated issues related to Microsoft 365 services promptly and effectively.

Minimum Requirements
- Bachelor's degree with 3+ years of experience.
- May have additional training or education in area of specialization.
- Develops solutions to a variety of problems of moderate scope and complexity.
- General application of concepts and principles.
- Contributes to the completion of organizational projects and goals.
- Frequent use and general knowledge of industry practices, techniques, and standards.
- Applies knowledge and skills to complete a wide range of tasks.
- Communicates on complex or sensitive issues or drafts such responses for supervisor or manager.

Education/Requirements:

-Bachelor’s degree from an accredited college or university required, preferred field of study in Information Technology or Engineering, or additional years of relevant experience will be considered in lieu of degree.

-At least 3-5 years of relevant experience.

-Experience in system engineering, software engineering, operating systems, programming or architecture to include: At least two (2) or more years of hands-on; Planning, deploying, and configuring Microsoft 365 services such as Exchange Online, SharePoint Online, Teams, Intune and OneDrive for Business.

-Ability to obtain 6C security clearance.

-Experience with the following: Windows Server 2019/2022, Global M365 Administration, Microsoft Teams, OneDrive, Endpoint Protection (Intune), Cisco Secure Email Service, Microsoft Defender, Compliance, Data Loss Prevention, and eDiscovery.

-Familiarity with CMMC and NIST requirements is a plus.

-Familiarity with M365 Commercial, GCC, and GCC High tenants licensing model is a plus.

-Experience providing Tier 1 and/or Tier 2 support in an enterprise level, globally distributed environment.

-Experience authoring and running PowerShell.

-Experience designing and installing applications.

-Leadership skills to assist less-experienced personnel.

-Ability to demonstrate aptitude for learning and rapidly mastering new applications and technology.

-Excellent organizational and communication skills, both written and verbal.

-Excellent interpersonal skills to interact with customers, senior-level personnel and team members.

-Ability to work well both independently and in teams.

-Proven ability to prioritize rapidly changing tasks and assignments.

-Ability to participate in on-call rotation.

-Ability to work during non-business hours and on weekends for support, if required.

-24x7x365 world-wide operations may be required.

-Superior analytical and creative problem-solving skills for trouble-shooting complex issues.

-Ability to interact with both management and customers to provide diagnoses and resolution for current systems.

-Ability to sit for up to 80% of time.

-Ability to lift or carry objects up to 10 lbs.

-Frequent use of computer, telephone, and office equipment.

EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.