**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The Cloud Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Cloud infrastructure remain operational through proactively monitoring, identifying, investigating, and resolving cloud-based incidents, service requests and alerts. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity to ensure the smooth operation and optimization of clients' cloud infrastructure and services. The Cloud Managed Services Engineer (L2) may also contribute to / support on project work as and when required. **What you'll be doing** Experience: 4 to 8 Years Primary Skills: Windows Servers , Azure Secondary Skills: VMWare **Job Summary:** The Microsoft Engineer Level 2 is responsible for the administration, maintenance, and support of Windows servers , Azure Platform and related systems. This role involves ensuring high availability and optimal performance of the IT infrastructure, troubleshooting issues, and implementing security measures. **Key Responsibilities:** + **Server Management:** Install, configure, and maintain Windows servers, including hardware and software upgrades, patches, and security configurations. + **System Monitoring:** Monitor system performance, perform regular health checks, and ensure the availability and reliability of Windows systems. + **Troubleshooting:** Diagnose and resolve complex hardware, software, and network issues in a timely manner to minimize downtime. + **Security:** Implement and manage security policies and procedures, including antivirus, firewall, and intrusion detection systems. Apply security patches and updates. + **Backup and Recovery:** Manage backup and recovery processes, ensuring data integrity and availability. Perform regular backup tests and disaster recovery planning. + **Automation and Scripting:** Develop and maintain scripts for automation of routine tasks and system administration functions using PowerShell or other scripting languages. + **Documentation:** Maintain detailed documentation of configurations, procedures, and troubleshooting steps. Create and update technical documentation and knowledge base articles. + **Collaboration:** Work closely with other IT teams, including network administrators, database administrators, and application support, to ensure seamless integration and support of the IT infrastructure. + **Compliance:** Ensure systems are compliant with organizational policies, industry standards, and regulatory requirements. + **Performance Tuning:** Optimize system performance and capacity planning to meet current and future needs. **Qualifications:** + **Education:** Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). + **Experience:** Minimum of 4-8 years of experience in Windows server and Azure cloud administration. Also exposure to VMWare administration + **Certifications:** Relevant certifications on Windows Server and Azure Cloud + **Technical Skills:** + Proficiency in Windows Server operating systems (e.g., Windows Server 2016, 2019). + Experience with Active Directory, Group Policy, DNS, DHCP, and other core Windows services. + Knowledge of virtualization technologies such as Hyper-V or VMware. + Knowledge of cloud platforms (e.g., Azure, AWS) . + Strong scripting skills (e.g., PowerShell) for automation and administration. + Understanding of network protocols and services (TCP/IP, DNS, DHCP, etc.). + **Soft Skills:** + Excellent problem-solving and analytical skills. + Strong communication and interpersonal skills. + Ability to work independently and as part of a team. + Attention to detail and a commitment to delivering high-quality work. **Workplace type** **:** On-site Working **About NTT DATA** NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. **Equal Opportunity Employer** NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.