The Microsoft Exchange and Teams Engineer will work on our Infrastructure Services Team to support Plante Moran’s internal communications solutions, including Microsoft Exchange Online, email security, Microsoft Teams, voice services, video conferencing, and other communications solutions. We are seeking a candidate that is passionate about IT, has a strong customer service focus, enjoys identifying and evaluating emerging technologies, and has a desire to work on impactful unified communications technology projects.
Your role.
Your work will include, but not be limited to:
· Responsible for designing, administering, and establishing system standards for messaging and communication team solutions including, but not limited to:
o Microsoft Exchange Online, and email security
o Microsoft Teams, with a focus on Unified Communications (Chat, Video, Voice, and Meetings)
o Voice, Video Conferencing, and Fax services
· Lead infrastructure and security related projects from idea generation to implementation, including selection, recommendation, design, testing, and implementation of various solutions.
· Provide support, analysis, and remediation on escalated support incidents from our help desk on Microsoft Exchange Online, Outlook, Email Security (Phishing, Malware, SPAM), Microsoft Teams (including voice), telecommunications services, video conferencing, and other communications solutions.
· Perform solution administration tasks, including reviewing and monitoring event logs/performance KPIs and baselines.
· Create and maintain accurate technical documentation.
· Manage and maintain positive working relationships with vendors.
· Develop and test disaster recovery, incident response, and business continuity plans; capacity planning and yearly budgeting.
· As-needed participation in after-hours maintenance windows to update, change, and install various systems.
· Occasional participation in the On-Call Rotation.
The qualifications.
o Bachelor’s Degree in Information Technology, Business, or related major
o The ideal candidate will have at least 3 years of experience designing, implementing and maintaining Microsoft Exchange Online and email security solutions.
o Working experience with eDiscovery, Litigation Hold, and compliance processes
o Strong PowerShell scripting skills
o Knowledge of external email routing and configuration including MX records, SPF, DMARC, DKIM, etc.
o Entra ID and familiarity with the Microsoft 365 / M365 suite of solutions
o This position may require occasional travel.
o Knowledge of the following is not required, but will help you stand out:
o Microsoft Teams (Focus on Unified Communications - Chat, Meetings, Video, Voice, e911)
o Working knowledge of TCP/IP networking and familiarity with Quality of Service - QoS
o Microsoft Teams Room Systems and video conferencing room solutions
o Microsoft 365 Copilot Our difference.
On the surface, we’re one of the nation’s largest audit, tax, consulting, and wealth management firms. But dig a little deeper, and you’ll see what makes us different: we’re a relatively jerk-free firm (hey, nobody‘s perfect) with a world-class culture, consistent recognition as one of Fortune Magazine’s “100 Best Companies to Work For,” and an endless array of opportunities. At Plante Moran, diversity, equity and inclusion means that all staff members have equitable and fair opportunities to succeed, in an inclusive environment, with their individual, unique identities. So, what are you waiting for? Apply now.
This is an exempt position, so you may have to work hours that exceed the standard 40-hour work week.
Plante Moran is committed to a diverse workplace. We strive to create a culture where each person feels accepted and valued. We believe that each person’s ultimate potential begins with first acknowledging their inherent dignity. When we can recognize — and celebrate — our many human differences, we’re able to create a workplace where all staff feel a sense of belonging and an opportunity to succeed. This allows us to attract and retain the best talent, serve clients through diverse thinking, and better represent and support the various communities in which we live and work.
Plante Moran is an Equal Opportunity Employer.
Plante Moran maintains a drug-free workplace.
Interested applicants must submit their resume for using our applicant tracking system. Due to the high volume of applications received, only candidates selected for interviews will be contacted. Candidates must be legally authorized to work in the United States without sponsorship, with the exception of candidates that are bilingual in Japanese and English. Unsolicited resumes from search firms or employment agencies, or similar, will not be paid a fee and become the property of Plante Moran.
The specific statements above are not intended to be all-inclusive. to explore diverse opportunities to find your focus and thrive in your chosen career.
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