Why SoftwareOne? Discover the heartbeat of SoftwareOne! Our 7 core values aren't just words – they're the beating heart of our company culture. Join us in a journey that unveils the essence of how we work, connect, and succeed. Watch the video to feel the values shaping our everyday interactions, customer relations, and team spirit. The role Location: Melbourne or Sydney What Makes This Opportunity Unique If you are determined to achieve outstanding results, join a team that values ambition, collaboration, and proven expertise. Job Responsibilities Provide expert mentorship on Microsoft purchasing motions Prepare Microsoft Agreements and Enrolments, ensuring flawless accuracy in pricing, volumetrics, and commercial terms Act as a subject matter expert regarding Microsoft Licensing and Product Use Rights, ensuring solutions fit customer needs Follow the Microsoft T-36 framework throughout the customer's agreement lifecycle, including Quarterly Business Reviews, True-up, anniversary processes, and road mapping Uncover and develop opportunities within our customer base that align with our GTM strategy Collaborate closely with Account Managers, Solution Specialists, and other cross-functional departments Attend internal/external customer calls and co-present with the sales team as a subject matter expert Develop and maintain active customer account plans to improve opportunities and increase gross profit attainment Provide assistance in resolving issues and addressing partner concerns in collaboration with customers, Microsoft, and internal teams. Support enablement for customers on Microsoft products, licensing changes, and beneficial services Assist with customer setup and onboarding with SoftwareOne and Microsoft Functional Skills Sales Operations Management-Skilled Provide mentorship and commercial recommendations to add new value for customers, strictly following the T-36 framework for high adoption and retention Commercial Awareness-Advanced Provide customers with a beneficial perspective on industry trends and their own business, understanding SoftwareOne's selling framework Process & System Management-Skilled Apply standard methodologies, bringing to bear repeatable and scalable processes and systems throughout the customer lifecycle. Financial Forecasting-Skilled Analyze build of materials against incentive levers to accurately forecast and improve incentive returns Customer Intelligence-Advanced Apply data to gain a better understanding of customers and cultivate stronger relationships, drawing valuable insights to inform organizational strategies. Value-based Selling-Skilled Tailor solutions and sales messages to meet customer needs confidently and credibly Foundational Skills Building Relationships-Advanced Establish relationships characterized by high acceptance, cooperation, and mutual respect Collaborating-Advanced Work together to achieve common goals by sharing ideas and thinking productively and efficiently Problem Solving-Skilled Identify the crux of issues and build workable solutions, making reasoned decisions based on analysis Data Savvy-Skilled Use business-related data to generate solutions, employing statistical or spreadsheeting skills Analytical Reasoning-Skilled Use logic and mathematics to break down information and propose solutions Improves Results-Skilled Improve results by placing a strong emphasis on quality and efficiency, embodying the notion that "how" we do something is as important as "what" we achieve. Customer Excellence-Advanced Consistently exceed expectations by excelling in your field, showing empathy, and demonstrating respect Impact Driven-Skilled Achieve outstanding results with speed, passion, and expertise Communicate with Impact-Advanced Work collaboratively and influence others to gain support and drive best results Adaptability-Advanced Stay relevant by emphasizing your approach, skills, and behaviors, being flexible and accountable in your role Big Picture Focused-Skilled Understand how your role advances SoftwareOne's goals, anticipating opportunities and embracing challenges Transformation Agility-Skilled Apply a growth mindset supported by continuous learning and innovation What we need to see from you Full-time work rights in Australia Location: Melbourne or Sydney (Ability to commute to our local office twice a week) Minimum 2 years+ enterprise experience with Microsoft volume licensing programs Preferred to have the M365 and or Azure fundamentals certification Job Function Software & Cloud