Job Title: Microsoft Support Specialist with Czech Job Description We're looking for a Microsoft Support Specialist with passion for technology to join our Cloud Services Support Team. We assist corporate clients with their business-impacting technical issues. **So, what’s the role all about?** + Handling Business Clients’ Technical requests via outbound calls, ticketing system and remote sessions + Analyzing service performance issues + Setting case priority depending on the client needs + Providing relevant solutions through established procedures + Focusing on customer expectations and satisfaction + Collaborating with other team members to provide high-quality support **You are a good fit for the role if you:** + Are advanced in both Czech and English + Have previous technical experience or relevant education + Have excellent communication skills + Are able to identify and understand clients’ needs + Have the ability to present complex information in a simple way + Are interested in specialization in various Microsoft services + Are up for a fresh new challenge **What can you expect from us:** + Full-time role with standard working hours Monday – Friday from 10:00-19:00 + Hybrid working environment + Competitive salary with monthly performance-based bonuses + Convenient office location, close to bus stations and the metro + Comprehensive initial training and onboarding (fully paid by us) + Continuous training and upskilling programs through Concentrix University + Professional Development and Career Navigation programs to map out the steps in your desired development + Health and Wellbeing initiatives + Relocation support if needed (accommodation and travel expenses) + Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more! **Experience the power of a game-changing career** Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "Employer Brand Leader of the Year" and "Best Employer - Outsourcing" year after year. Location: BGR Sofia - Advance Business Center Language Requirements: Czech Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**