Description

 

Part Time Microtransit Reservations Specialist - Must Be Bilingual In Spanish and English

 

 

The Microtransit Reservations Specialist will report to the Lead Microtransit Operations Supervisor and is responsible for answering inbound call intake related to new Microtransit bookings, cancelations, ETA’s, and general questions. This position also assists with outbound call outreach to eligible Paratransit users in relation to adapting over to the Microtransit Services.

 

Job Specifications:

 

Answers inbound reservation bookings for Microtransit General Public callers who wish to book new rides. Assists with ETA calls. Assists with customer cancelations.Provides superior customer service at all times. Assists With Customer Comment Outreach. Assists With RideChoice/ Paratransit Outreach.

 

Related Experience:

The Ideal candidate will have a minimum (1) years’ experience in a similar customer service role.

Knowledge of:

Software booking platforms. Avondale, Goodyear, and Surprise Communities.

Abilities To:

Speak fluently in English and Spanish. Work independently to perform a variety of functions while working in a dynamic environment with changing priorities to meet established deadlines.Demonstrate analytical skill and high level of discretion and judgement to support and inform decision making processes.Establish cooperative working relationships and communicate effectively with internal and external staff, both verbally and in writing.Exhibit problem-solving skills and exceptional customer service.Has the desire to care for the organization's well-being and for the co-workers he/she interacts with.Be open to collaborate and work in a team-oriented and helping environment.Possess a positive attitude, and ability to practice good judgement, while open to receiving/providing feedback.Foster a culture that values critical thinking and problem solving; and encourages constructive feedback and engagement.

 

Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit and shuttle services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe, sustainable, and innovative mobility solutions. Our mission is to improve public transportation, to enhance quality of life and contribute to a more sustainable environment.For more information please visit our website atwww.transdevna.jobsThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.Drug-free workplaceIf based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

 

PAY RANGE:

$20.00 TO $22.00 PER HOUR BASED ON EXP.

JD – PT, MRS