**We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choosefrom. **What you`ll do:** The Customer Services & Delivery (CS&D) board area is responsible for the operations of SAPs Business Technology Platform the platform of the Intelligent Enterprise that includes technologies like SAP Integration Suite, SAP Extension Suite, SAP HANA, SAP Analytics, and Intelligent Technologies. Our CS&D Core Cloud Operations team ensures 24/7 system monitoring, participates in incident management, and drives improvement via our problem management process. We work closely with all T&I product development teams according to the DevOps principles. **The Role:** We are looking for the next member of our team to join us and provide Service/System Monitoring for SAPs Business Technology Platform and Cloud Integration Suite. You will have the opportunity to coordinate incident management efforts across the layers and development teams while also proactively driving continuous improvement. **Responsibilities:** + Perform Service/System monitoring and Event Management + Perform Incident Management with low to moderate complexity and ensure customer SLAs are met + Execute predefined actions (Recommended Actions) to resolve incidents + Escalate major issues to the BTP Cloud Engineering or Development teams + Drive customer communication during critical events + Perform proactive Problem Management + Participate in Continuous Improvement activities + Engage in a cross-functional collaborative environment + Work in a shift-based model: + 2 day shifts from 07:00 AM to 19:00 PM + 2 night shifts from 19:00 PM to 07:00 AM + 4 days off **What you bring:** + BSc or MSc degree in Computer Science or related technical field is a plus. We encourage candidates from all academic backgrounds to apply. + Essentialknowledge and 3 years professional experience in cloud platforms, cloud infrastructure and cloud technologies + Critical thinking and the ability to work efficiently in emergency situations + Experience in monitoring, analyzing, and solving problems in a cross-functional environment + Excellent communication skills + Fluency in English **\#SAPBulgariaLabsCareers** **Bring out your best** SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.At SAP,you can bring out your best. **We win with inclusion** SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy (https://one.int.sap/me@sap/jobs\_at\_sap#17498858-1050-415e-8d82-21f91655666b\_96fc) . Specific conditions may apply for roles in Vocational Training. **EOE AA M/F/Vet/Disability:** Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 403176 | Work Area: Software-Development Operations | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: \#LI-Hybrid.