Overview About Us Full Potential Solutions (FPS) is a global product and services company headquartered in the US. We help contact centers around the world better engage with their customers by combining our deep domain expertise with cutting-edge technology. Our AI enabled, cloud-scalable analytics products enhance the end-to-end customer journey via omnichannel engagement (voice, email, SMS, chat and conversational AI) and optimize agent performance. Our offices are spread across the US, India and Philippines. Some exciting initiatives we are working on are: Design, develop and deploy amazing omni-channel customer experiences on top of Amazon Connect, including developing proprietary tools and services to extend the Connect platform Developing a comprehensive Data, Analytics and Reporting platform to integrate, measure and analyze millions of daily customer interactions/metrics across all our clients Designing and development amazing user experiences across data visualization and analytics in the customer engagement / contact center industry Developing standardized AI/ML models to optimize customer engagement and agent performance using various Python frameworks and AWS services (Transcribe, Comprehend, Sagemaker, etc.) Building web/mobile apps to improve agent/manager performance across thousands of agents (metrics, gamification, collaboration) Deploying cutting-edge, tech-enablement services using the AWS ecosystem, including microservices and serverless architecture, CI/CD pipelines, event notification services, search services, multi-tenant architecture and lots more. Our team has successfully built and scaled analytics-focused products and services at companies such as Salesforce, Demandware, IBM, IBEX, and T-Mobile. We have strong backgrounds in Computer Science, Math and Engineering from top universities . We strongly believe that empowered people are the key to building a great company, and our development process focuses on iteratively improving our products as well as ourselves as individuals and as a team. Our mission as a company is to create an environment where our people THRIVE. We are looking for a dedicated and mission-oriented Mid DevOps Engineer on our Product Development team who will maintain and improve the architectures of our cloud services, as well as assist the engineering team to design and build new services with deployment, availability, and scalability in mind. Most importantly, you must exhibit our core values: integrity, excellence, accountability and grace. Responsibilities Manage and maintain cloud infrastructure Establish and improve infrastructure monitoring services and incident management processes Debug and troubleshoot production issues as part of the overall engineering team Work with the engineering team to develop automation for CI/CD throughout the SDLC and automate and improve processes Influence and drive best practices, processes, and standards within the team and wider organization Contribute to an organizational culture of curiosity and innovation Qualifications 3years experience as a DevOps/SRE engineer and awareness of critical concepts in DevOps and Agile principles Experience and knowledge of cloud management, deployment, and distributed systems architecture with Amazon Web Services (AWS) Experience with IaC tools and best practices Passion for continuous build, integration, test, and delivery systems Strong knowledge of infrastructure and automation of CI/CD pipelines using tools such as Jenkins, Azure DevOps, AWS CodeBuild, Gitlab, Git, and scripting Proficiency with CI/CD, configuration and secret management, and multi-tenant environments Hands-on experience maintaining production systems, application and infrastructure monitoring, reporting, and alerting Excellent troubleshooting skills