At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.
Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.
Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

Responsibilities:

Build and maintain client relationships: Regular meetings, sharing strategy, and positioning against competitors.

Serve as a focal point for clients: Address business and technical expectations, coordinate teams, and communicate feedback to Product teams.

Meet and exceed KPIs: Focus on gross profit, margin%, cross-sells, NRR, and transitions from Tier 2 to Tier 1.

Collaborate with Customer Success: Ensure alignment for existing and future SaaS business.

Ensure proper account setup: Work with CPaaS Registrations and Platform Operations for account creation, route management, and content filtration.

Monitor and minimize health risks: Collaborate with Revenue Assurance for financial collections and netting.

Analyze and forecast traffic: Take actions to ensure business growth, minimize losses, and maximize revenue.

Utilize internal tools: Setup accounts, monitor, and troubleshoot client traffic using tools like Qlik and SU.

Coordinate internal teams: Fulfill client requirements by working with various teams (Customer Success, Sales Engineers, etc.).

Promote continuous development: Mentor newcomers, participate in education sessions, and stay updated on products, platform, and client business.

Qualifications:

Candidates should have a minimum of five years of experience in B2B mid-market/SME account management, customer success, client relations, professional services, consultancy, or business development.

Experience in the SaaS industry is advantageous.

Outstanding professional English communication skills are essential.

Applicants must possess robust administrative, analytical, and organizational skills, and approach problems systematically.

Why our employees choose us (and stay)?

Never a dull moment – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. Seriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users!

Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.

Learn as you grow – Starting from the Academy as an onboarding program, to internal education, education resources, e-learning to external education, we invest heavily in employee learning and development.

Connect globally – Work with people from all over the world. We put the “global” in globalization.

Compensation & Benefits – Competitive salary, travel allowance, expatriate compensation packages for your business trips, rewards and holiday bonuses, a team taking care of all the equipment you need, team buildings and other organized activities, organized sports, kitchen stocked with the usual suspects... Talk about a balanced lifestyle!

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Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.