Azuga, a Bridgestone Company, is a mission-driven team committed to remaining the fastest growing enterprise fleet management mobility solution in the industry. With vehicle GPS fleet tracking, safety camera solutions, driver safety and vehicle diagnostics for small business and enterprise fleets, our fleet management system, and therefore our teams, are helping fleet managers and drivers make smarter decisions when it comes to vehicle maintenance, cost-savings and safety. We are a group of builders and doers - building the foundations of a dynamic marketing team and marketing strategy to deliver amazing results for our customers and our sales partners. We are a team with a strong commitment to customer-driven innovation, data-based decision making and a commitment to learning through experimentation. As a part of Bridgestone, the opportunities can be endless across the broad spectrum of businesses in the Bridgestone portfolio. If this is your type of work and the type of environment you want to work in, we encourage you to explore our job opportunities.
Position SummaryWe’re currently looking for a Mid-Market Customer Success Manager to join our team remotely.
This role will be responsible for building relationships and proactively managing all aspects of assigned enterprise level accounts. This individual will resolve client issues in a timely and thorough manner. They will appropriately escalate issues to areas of the business and management as needed. Proactively identify account risks and drive churn reduction.
*** Fully REMOTE role. Can be located anywhere within the US. ***
*** An ideal candidate would be within a base salary range of $50,000-$60,000. ***
ResponsibilitiesUse disciplined account planning to maintain client relationships, enhance customer satisfaction, and increase account penetration.
Responsible for handling customer complaints by investigating problems and providing solutions.
Develop a comprehensive understanding of our solutions and how they overcome customer challenges.
Work with cross functional teams to develop strategies and materials to increase the quality and efficiency of support to customers.
Drive strategic add-on and renewal business to Enterprise customers.
Develop a long-lasting trusted advisor relationship with assigned accounts.
Bachelor's degree preferred, but not required.
Minimum of 2 years business to business account management experience.
Excellent verbal and written communication skills.
Strong organizational skills and attention to detail.
Experience working with CRM software, Salesforce preferred.