Position Summary

The Middleware Support Engineer in Allianz Technology Malaysia, Regional Delivery Center (RDC) is responsible for providing high level technical support and maintenance for middleware systems that enable application integration and data exchange. This role involves supervising, plan and monitoring middleware environments, diagnosing and resolving issues, and collaborating with development and IT teams to ensure seamless operations. The ideal candidate will have strong problem-solving skills, technical expertise in middleware technologies, and the ability to work effectively in a fast-paced environment. 

 

Key Responsibilities

System Monitoring: Supervising and monitor middleware environments to ensure optimal performance and availability. 

Issue Resolution: Diagnose and resolve middleware-related issues, including performance bottlenecks, connectivity problems, integration failures and come out RCA and implement solutions. 

Maintenance and Upgrades: Supervising on regular maintenance, patching and upgrades of middleware systems to ensure they are up-to-date and secure. 

Support and Troubleshooting: Supervising and provide technical support to application developers and IT teams regarding middleware-related queries and issues. 

Vendor Management: Collaborate with vendors and service providers to evaluate new technologies and manage procurement processes. 

Documentation: Maintain accurate documentation of middleware configurations, processes, and issue resolutions. 

Collaboration: Supervising and work closely with application development teams and IT support staff to ensure seamless integration and operation of middleware solutions. 

Security Management: Implement and maintain security measures to protect middleware environments and ensure data integrity. 

Continuous Improvement: Identify opportunities to optimize middleware performance and improve support processes. 

Cloud Management: Plan, manage, and monitor cloud-based infrastructure. Implement and manage cloud security measures to protect data and systems 

Disaster Recovery: Develop and implement disaster recovery strategies to ensure system resilience and data integrity. 

Automation: Develop and implement automation scripts and tools to improve system efficiency and reduce manual intervention 

Global Collaboration: Work with global teams to manage and deliver globally managed services. Coordinate with global teams to ensure alignment and consistency in service delivery. 

Any other duties when deemed necessary. Completing projects on various issues when needed. 

 

 

Key Requirements/Skills/Experiences

Bachelor’s degree in computer science, information technology, or a related field. 

Proven experience in a middleware support or system administration role. 

Strong understanding of middleware technologies such as IBM WebSphere, Oracle WebLogic, JBOSS, Apache Kafka, or similar. 

Familiarity with cloud-based middleware solutions and integration platforms. 

Strong analytical and problem-solving skills. 

Excellent communication and interpersonal skills. 

Ability to coordinate and work independently and as part of a team. 

Certifications in middleware technologies or related areas are a plus. 

This role may require on-call availability and working outside regular hours to resolve critical issues or perform scheduled maintenance. 

The position may involve collaboration with remote teams and vendors to ensure effective middleware support and integration. 

65111 | IT & Tech Engineering | Professional | Allianz Technology | Full-Time | Permanent
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Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Great to have you on board. Let's care for tomorrow.