As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Preferred Qualifications:

Internal Oracle's Software Services is currently in need of specialists to work with Oracle's Fusion Middleware Developer Tools/Developer Group (Reports, Forms, APEX, ORDS, SQL*Plus, SQL*Developer). 

Highly Desirable: 

Fusion Middleware products such as Forms (Form Builder) and Reports (Oracle Reports Builder), Weblogic Server, Oracle HTTP Server, Oracle Application Express, Oracle REST Data Services (ORDS) and Cloud infrastructure.  Good knowledge of Operating Systems: UNIX, Linux, Windows, MAC  Good knowledge of the following languages: PLSQL, Java, SQL, XML.  Strong Oral and Written communication skills desired.  Strong problem solving and troubleshooting skills desired.  Good knowledge of the following is highly desired:  Basic network architectures, Fusion Middleware architectures, Oracle Database architecture and Oracle Cloud Infrastructure.  Additional Skills in Oracle Business Intelligence Publisher or Enterprise manager. As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.  This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. 

A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.  

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. 

This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.