It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

Who will you be working with?

With the Field Service Team, you will work collaboratively with the PM, the KAM, and the Resident Engineer (if present) to provide the required field support to advance the reliability of all Wabtec transit products present on your assigned territory.

How will you make a difference?

As a the Regional Field Service Manager, you will oversee the field aspects of projects for the passenger rail market in the assigned territory. You will be responsible for planning (jointly), execution, supervision, oversight, and auditing of all Field Services related operations in the region.

You are responsible for building and improving relationships with Car builders and Transit Authority customers. You must promote a strong safety culture with their personnel.  The Regional Field Service Manager develops, and updates detailed plans for FSRs and retrofit crews, which include:

costing and financial managementresource loadingretrofit planningmanpower schedulingmanagement & oversight of regular and special toolingmanagement of competencies & trainingmanagement of warranty sparesrisk managementgate review summariesREX = lessons learnedmanagement of Field Service work ordersdevelop and maintain OILsdevelop contract summaries for new projects (if required)develops warranty plans documents for new projects.

He/she develops and maintains processes and KPIs to manage and control the above Field Service categories.

What do we want to know about you?

Requires at least 5 years in management of technical/engineering activities and/or proven experience in the fieldManagement & Financial experience is an assetKnowledge of the rail industry is an assetSolid knowledge of Microsoft Office Suite.LeadershipIntegrity & honestyAccountabilityAbility to work unsupervised in transit authority locationsExcellent communication skills, able to efficiently explain complex technical issuesGood interpersonal skillsValid driver’s licenseMust be able to travel on company business to various locations across the assigned territory and to other locations (as required by the department).Bachelor’s degree in Engineering or equivalent work experience

What will your typical day look like?

Travel is required up to 50%Night shift as requiredSupport the execution of projects in the Midwest region during the warranty phase.Provide leadership throughout the assigned territory and act as a Safety Champion.Promote and develop a safety culture within the Field Service team.With the Field Service team, support the technical leading of the Resident Engineer or Divisional Engineering groups to improve Wabtec products’ reliabilities.With the field service team support the PMs, the KAM, and the Resident Engineer to improve Customer Satisfaction.In collaboration with the KAM and/or the Resident Engineer, attend/participate in meetings at the Customer sites to represent Wabtec.Manage (plan, develop, schedule, direct, oversee, & audit) the work of the Field Service technicians (who perform service calls and/or retrofit work) for all of the Wabtec products and systems on the assigned territory.Manage, coordinate, and improve safety in all aspects of the Field Service operation on the respective territories.Plan, coordinate, monitor, and report on training for the Field Service technicians (safety & technical training)As required, create process and procedure documents related to Field Service activities (operations & safety)Generate risk assessments for the various activities and areas of the territory.Generate ‘’lessons learned’’ documents.Support the Field Service work order process (Field Connect).Support the budget process and financial reporting requirements.Review & approve timesheets and expense reports for the Field Service technicians.Participate in the hiring of Field Service technicians.Create and manage work/vacation schedules for the field service technicians.Provide the field service technicians with the required documentation/schematics/drawings for product adjustments, retrofits, procedures, safety issues, etc.Create, coordinate, and oversee the update of retrofit tracking spreadsheets.Monitor retrofits' progress and drive their implementation/completion.Make rail car requests as required to advance work done by the Field Service technicians.Implement computerized work order reporting (as/when required)Manage, oversee, and inventory retrofit materialAs required, order, manage, inventory and audit:   tooling & material to support Field Service technicians.Create plans, implement them, and perform audits/reviews of Field Service activities in light of improving safety, quality, schedule, and cost.Support requests from the Wabtec Project Managers, Wabtec Engineering groups, and the Wabtec Training departments.Responsible for the financial performance and overall profitability of all programs/projects in the assigned territory.Provide effective leadership for staff assigned to the region with respect to budgetary planning.Performance reviews, coaching, career development, and disciplinary action as required.Monitor & control warranty and retrofit costs by developing and leveraging productivity tools to reduce costs and improve productivity.Develop and maintain the ‘’Open Items Lists’’ (OILs).Assist the Reliability and Warranty team with creating contract summaries and warranty plans.Develop, deploy, and track KPIs for Field Service operations in the most effective way in terms of quality and cost for all the Wabtec projects in North America.Create, update, and publish Field Service processes and arrange to gather feedback from various departments.Represent the Field Service team at various internal and customer meetings.

You may also be asked to perform other duties outside of your function or trade, for which adequate training will be provided if necessary.

While this position is remote, it may include occasional work at a Wabtec office/site or attendance at offsites, as agreed to with your manager.

Our job titles may span more than one career level. The salary range for this role is between 89,100 – 126,900. The actual salary offered to a candidate may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands, and work location. The base pay range is subject to change and may be modified in the future. This role is also eligible for a performance bonus. More information on offered benefits, which include health, welfare, and retirement, is available at mywabtecbenefits.com.

Wabtec will only employ those who are legally authorized to work in the U.S. for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable) and fitness for duty test (as applicable).

Our job titles may span more than one career level. The salary range for this role is between

$89,100.00-$126,900.00

The actual salary offered to a candidate may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, are available at mywabtecbenefits.com. Other benefit offerings for this role may include an annual bonus, if eligible.

Who are we?

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! http://www.WabtecCorp.com

Our Commitment to Embrace Diversity:

Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.  

To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.

We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.