Monitor shift change activities to assign staff, review staffing for the units and adjusts as necessary. Facilitate and monitor patient care and programming. Review medical records for timely documentation as required. Facilitate the individual admission and discharge processes, as well as patient transfers. Review and monitor required paperwork for completion and timeliness requirements. Facilitate person-centered planning process with individuals to assess and develop plans based on their needs. Train and mentor direct care staff during the shift as necessary, or as assigned by the Milieu Manager. Audit individual records to ensure regulatory requirements are met. Report issues to supervisor as necessary regarding compliance. Respond to individual, family and guardians regarding concerns. Report pertinent information to the Milieu Manager in a timely manner. Perform direct care duties as required. Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

High school diploma or equivalent with four or more years’ experience in a behavioral health environment required; OR Associates Degree in a human service field with two or more years’ experience in a behavioral health environment required. Two or more years’ experience with the population of the facility preferred.