Title: Milieu Counselor Department: Recovery and Wellness Center (Recovery House and Therapeutic shelter) Location: 149 Minor street in New Haven, CT Reports To: Program Manager The new Recovery & Wellness Center (RWC), a new 31,000 sq foot facility, state of the art addiction treatment campus is looking for Full Time and Per Diem Milieu Counselors to join our dynamic team. The Milieu Counselor works as part of the interdisciplinary treatment team providing supervision and support for the women's recovery house and men's therapeutic shelter. The Milieu Counselor participates in client interventions, assists with implementation of individual care plans and facilitation of the therapeutic environment. The Milieu Counselor will facilitate milieu groups including social, recreational, 12-step meetings and other groups as necessary. The Milieu counselor works closely with the Program Manager, Case Manager, Clinicians and Recovery Coach to create a supportive and structured environment for residents. The Milieu Counselor will supervise activities of daily living, serving as a role model to residents of the program and will report on residents' progress and barriers in the program. The Milieu Counselor must have the ability to relate to unhoused men and women with substance use disorders, mental health issues, and other special needs. They must also have knowledge of basic de-escalation techniques and crisis management skills. The safety, service and rights of our residents are a priority to delivering excellent customer care. Essential Duties and Responsibilities Supervision and Support: + Provides 24/7 supervision and support to residents, ensuring their safety and well-being. + Assists residents with daily activities, including meals, personal hygiene, and housekeeping tasks. + Monitors resident behavior during day, evening, and night shift and enforces program rules and policies fairly and consistently. + Observes and documents clients who may self-administer medication + Seeks and follows supervision and direction from clinical team appropriately Program Facilitation: + Facilitate and participates in psycho-educational groups, self-help meetings, and recreational activities. + Supports residents in attending treatment and appointments. + Encourages and supports residents' participation in spiritual/religious activities. + Performs urine tests and breathalyzer screenings in accordance with site specific policies, randomly or as warranted. + Provides comprehensive overdose prevention and education which includes risk reduction strategies as well as providing client access to Narcan + Develops recovery plans addressing assessed needs in areas such as employment, education, self-management skills, relapse prevention, housing, and social skills training. Plans must contain goals identified by the individual and provide detailed information on goals, objectives, tasks, and interventions, including responsible individuals and time frames for accomplishment. Plans must be completed in a timely manner and updated according to policy. Crisis Intervention: + Respond to emergencies and provide crisis intervention as needed using de-escalation techniques. + Administer first aid, including the use of Narcan for overdose situations, and coordinate with medical professionals in case of health emergencies. Documentation and Reporting: + Maintain accurate and up-to-date records of resident activities, incidents, and progress. + Report any concerns or incidents to the Program Manager promptly. + Facilitates and monitors evacuation of site during fire drills and emergencies + Keeps accurate client logs, shift change reports, incident reports and other information pertinent to program operation. + Maintain a written daily schedule of services and activities, including on-site and off-site recreational activities that promote and support recovery. + Provide case management services, including assessment, planning, and linking individuals to mental health, financial, housing, and other needed community supports. + Review each resident's recovery plan per policy. + Make follow-up calls to all discharged individuals within fourteen (14) days of discharge to determine successful connection to recovery supports or treatment or to re-engage them in services. Document calls in the individuals’ records. Collaboration: + Work collaboratively with the Program Manager, Case Manager, and Recovery Specialist/Recovery Coach to develop and implement individualized care plans. + Participate in staff meetings and training sessions. + Involve family members, significant others, and authorized advocates in the development of the recovery plan and the delivery of services, as desired by the individual. + Provide education, support, and consultation to family members of enrolled individuals. Shift Coverage: + Must remain on shift until adequate staffing arrives if a colleague calls out, ensuring continuous coverage and resident safety (holdover). Qualifications: + High school diploma or equivalent required + Previous experience in a residential or recovery setting is highly desirable. + Peer Recovery Specialist certification/Recovery Coach or Certified Addiction Counselor (CAC) or Counselor In Training (CIT) certification preferred. + Training in trauma-informed care is highly desirable. + Proven ability to identify client crisis (addiction and mental health) and seek emergency assistance as needed + CPR and First Aid certification required CS-HHC is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.