This Military OneSource position is contingent on a contract award.

Provides outreach and coordination to Service members and families from all Military components with special emphasis on geographically isolated Service members and their families. Collaborates with programs and services to build coalitions and connect Federal, State, and local resources and non-profit organizations to Active Duty, Guard, and Reserve families. Provides and documents the services and resources.

Provides Servicemembers and families with information and referrals. 

Develops and maintains a comprehensive catalogue of Government approved family programs and support resources within each state. 

Identifies problems and/or gaps in services/resources and determines methods to fill gaps and enhance existing support systems’ efforts in collaboration with Military OneSource, DoD, State Joint Force HQ, along with civilian community resources to enhance community capacity. 

Provides support for events to increase awareness of military community services including, but not limited to, relocation assistance, non-medical individual and family counseling, personal and family life education, Personal Financial Management (PFM) services, information and referral services, deployment assistance, Spouse Education and Carrer Opportunities (SECO), exceptional family member services, child abuse prevention and response services, domestic violence prevention and response services, Morale Welfare and Recreation (MWR) services, and transition assistance, when requested and approved by the Government. 

Participates in and facilitates collaboration between military and civilian agencies to improve coordination. 

Provides referrals to the Government for consideration of the Military Community and Family Policy (MC&FP) Champion Network program. 

Provides briefings and shares information that brings related groups together to facilitate networks of volunteers, when approved by the Government. 

Supports on-demand events and provides support to unit/command and family support staff through briefings, information sharing, and training, when approved by the Government. 

Ensures timely completion of all documentation of services and resources. 

All other duties as assigned.  

Other Job Requirements

Responsibilities

Bachelor’s degree required.

May consider applicants with a high school diploma plus 4 years’ experience in lieu of a Bachelor’s degree.

4+ years of prior military experience as an Active Duty, National Guard, or Reserve member (or spouse of a member), or relevant civilian experience working in a military environment and knowledge of Military Services programs (military departments and family service-type programs). 

4+ years of community outreach experience.

2+ years of customer service experience.

Strong customer service skills.

Knowledge of call center operations.

Knowledge and understanding of the military lifestyle. 

Background check and Government clearance required.

Valid US Driver’s License required.

Frequent travel required. 

General Job Information

Title

Military OneSource - State Field Consultant

Grade

22

Work Experience - Required

Community Relations/Outreach, Customer Service, Military

Work Experience - Preferred

Education - Required

A Combination of Education and Work Experience May Be Considered., Bachelor's

Education - Preferred

License and Certifications - Required

DL - Driver License, Valid In State - Other

License and Certifications - Preferred

Salary Range

Salary Minimum:

$50,225

Salary Maximum:

$75,335

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.

This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.