About Viking

Viking was founded in 1997 and provides destination-focused voyages on oceans, rivers, and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers experience for The Thinking Person®.

Viking has more than 250 awards to its name, including being rates #1 for Rivers, #1 for Oceans, and #1 for Expeditions by Condé Nast Traveler and voted at the top of its categories by Travel + Leisure. No other cruise line has ever received these same honors by both publications at the same time.

Why join Viking?

Elevate your career regardless of where you are on your journey. Viking can help you in reaching new destinations with:

o Paid training program in skills and approach to premium hospitality services

o On-the-job coaching to help you advance rapidly

o A lifelong network of hospitality professionals

Onboard our ship

o Lodging, meals, Wi-Fi, uniforms, and laundry are free of charge for all crew members

o Travel to/from the ship provided and paid for by Viking, unless you are within reasonable driving distance of embarkation or disembarkation ports

o Crew-only deck and dedicated recreational activities

Viking Benefits:

US Mainland candidates:

o Health, vision, and dental insurance with incredibly low premiums

o 401(k) plan with Viking match of 100% of employee contributions up to 4% per pay period

o Retention bonus program

o Health, vision, and dental insurance with incredibly low premiums

o Retention bonus program

About you

· 2+ years’ experience in the scope of the Front Office department or similar at a 5-Star hospitality and/or restaurant environment; shipboard experience is an advantage

· High school diploma required, and degree with hospitality focus preferred

· Advanced knowledge of Microsoft Word, Microsoft Excel, Outlook, PowerPoint, plus Mobile Devices, Point of Sales system (MXP database.)

· Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards

Role Overview

As part of our Mississippi Administration team your job as a Guest Services Agent is to provide guests with friendly, personalized front-desk service at all times, including concierge onboard in accordance with Viking’s STAR Service Standards

· You will be reporting to the Guest Services Manager

· You will be expected to work on a 9/3 rotation (9 weeks on board and 3 weeks off on vacation). Please note that rotation lenghts vary based on staffing and operational needs onboard Viking Mississippi

Role Expectations

· Serve as the primary source of information for guests, providing concierge services, according to shift schedule

· Process onboard sales transactions and operate phone switchboard, cashless system, and safety system

· Ensure smooth operation of guest infotainment system

· Plan and execute embarkation, disembarkation, and check-in/out procedures

· Maintain daily logbook and guest manifests, handle guest complaints, and prepare guest lists and invitations

· Coordinate guest travel arrangements and assist with shore excursions while providing excellent customer service to internal and external customers

· Always uphold impeccable grooming standards by complying with Viking’s Image and Uniform Standards

· Demonstrate outstanding flexibility: able to work at various times of the day, under pressure and always reflect a positive can-do attitude and the best image of Viking

· You will be expected to consistently arrive on time and be prepared for work

· Other tasks and responsibilities may be assigned at leaders’ discretion based on operational needs

Mandatory requirements & at will employment:

· U.S. Citizen or Permanent Resident (green card) to work onboard the ship, as required by federal regulations

· Ability to satisfactorily pass a pre-employment drug test. Viking Mississippi is a drug-free and alcohol-free workplace

· Must be 21+ years old, physically fit and in good health to meet the demands of an intense shipboard role; must be able to carry heavy items and stand, kneel, and bend for prolonged periods of time

· Viking Cruises is an At-Will Employer. As such your employment with Viking is a voluntary one and is subject to termination with or without cause or notice, at any time by you or Viking. Nothing in this document or in any oral or written statement shall be interpreted to conflict with or limit the right to terminate employment at will

FLSA (Fair Labor Standards Act) Status: Non Exempt