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We are currently seeking an experienced professional to join our team in the role of Mobile Banking Strategy and Analysis Lead.

Business: Global Channels

Principal responsibilities:

Perform product and operational analysis based on user behaviour, performance metrics and trends, industry benchmarks to identify and make recommendations on Mobile App strategy and ongoing investment. Conduct ongoing research on market trends and competitive landscape and evaluate their impact on HSBC’s Mobile App strategy. Partner with WPB markets to develop a detailed knowledge of their strategic goals and challenges to define and agree on their forward looking multiyear mobile capability roadmaps. Work with Global Value Streams to interlock roadmaps. Work with Global Value Streams and Digital Channels to ensure products and journeys deployed on the Mobile app are commercialised and business improvements tracked.Collaborate with Global Value Streams and Markets to track and develop strategies to improve mobile adoption. Provides impactful coaching and support to wider agile team to ensure individuals and teams perform at their best.Ensuring capabilities are scalable to drive a consistent mobile experience across the Group. Review performance of products and journeys and drive the local and global change agenda.Obsess about how to apply technology and data to solving problems or finding new opportunities.