80000-85000 per year Salary plus benefits | Arlington, VA, USA | Salary | Full Time Come join our growing team with a 21st Century Vision! At KaylaTek, we understand that the key to our success is the quality of the people we employ. Our focus is not just on jobs, but on building and enhancing your career through ongoing professional development, training, and high quality of life. Our team members choose KaylaTek for a number of reasons including our competitive compensation and benefit packages, dedication to education, as well as our outstanding service. Our Grow Strong Vision encompasses a place for employees to grow, learn and feel a sense of belonging, not just a place to work. CERTIFICATIONS: + DOD 8570 IAT-II certification (SEC+ CE or equivalent) - required certification DAY SHIFT: This is a surge position expected to end late September 20 25 Must work the day shift and there may be some overtime into swing shift. . 100% Full time onsite, Pentagon, Arlington, VA PRIMARY RESPONSIBILITIES: As a Department of Air Force (DAF) Intune Mobile Device Management (MDM) Mobility/Desktop support tech, you primarily will assist with transition DAF mobility users from Blackberry Unified Endpoint Management (BUEM) to MS Intune. In addition, you will provide level 1 & 2 break/fix support, with a focus on mobile device management (MDM) of apple products. You will work directly with multiple work centers in collaborative manner to make certain resources are available to support deployment of mobile devices + Support and maintain Department of Air Force (DAF) mobility devices and troubleshooting + Walk users through the device set up/activations in Intune and Apple Business Manager Technicians are required to be able to work at the Pentagon, Joint Base Anacostia-Bolling and Joint Base Andrews + Provide user-level technical support and troubleshooting of mobile devices, including iPhones, iPads, and mobile hot spots. + As a Purebred administrator, you will provision and personalize devices and enable Department of Air Force (DAF) personnel to use DoD PKI credentials on mobile devices + Develop, organize, and maintain operational procedures and documentation both technical and non-technical; produce or obtain reports on usage and inventory of wireless devices. + Review and consult on existing Intune deployments for best practice deployment standards, consolidation of profiles etc. + Function as a technical liaison and advisor for DAF personnel in mobile device management. + Formulate and maintain knowledge articles for mobile environment. + Provide data entry supporting mobile devices, handle the shipping and receiving of mobile device; wipe and update mobile device; handle wireless carrier engagement and access issues. MINIMUM QUALIFICATIONS + Active DoD Secret clearance and ability to maintain clearance required. + Technical certifications in IT or Cybersecurity (CompTIA Security+). + High School Diploma DESIRED QUALIFICATIONS + Experience enrolling MS Intune in mobile devices. + Experience using the DISA Purebred Key Management Portal. + Experience working in either mobility or desktop support in a virtual environment. + Experience working with ITIL systems such as BMC Remedy or ServiceNow. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. COMMITMENT TO DIVERSITY KaylaTek is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.