Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.

This is an on-site member of the Logistics Team in a District Sales Office.  This person will provide logistical support to the Sales Reps as well as excellent customer service to the hospital staff that will differentiate Smith & Nephew from their competitors. 

Focuses on product delivery, Central Processing check-in, re-stocking and maintaining inventory levels, and re-setting instruments post-surgery.  Good working knowledge of company products, operating systems and procedures is critical.

What will you be doing?

Communicates and coordinates pickup and delivery activity for local shipments with office operations and Sales Representatives.  Plans, schedules, and prioritizes local pickups and deliveries with respect to time-sensitivity of each and distances to be traveled.   Performs pickups and deliveries to hospitals for our Surgeon customers.  Assures necessary paperwork is processed for shipments handled.  Checks instrumentation into Central Processing Department (CPD) for sterilization and delivers implants to appropriate holding area. Re-sets instrument trays for office sets and works with CPD staff to locate any missing instrumentation post-surgery.  Acquires un-used implants from holding area that are to be returned to the local office. Records daily delivery information on a delivery log including mileage driven, number of stops, time per stop, fuel/maintenance purchases. Develop and maintain working knowledge of existing products and new product introductions (instruments and implants) to effectively function in the field regarding proper delivery and pickups. Ability to proactively identify errors and omissions in deliveries/ pickups to eliminate redundancy in required stops. Communicates effectively and professionally with Office Staff, Sales Representatives and all third-party end-users, including but not limited to Hospital Receiving, Central Processing, and Operating Room Staff.  Fields customer complaints and communicates them as necessary to office staff. Dress in a professional manner as a representative of the company, this may entail wearing Smith and Nephew logoed apparel at the discretion of supervising manager When not directly engaged in courier responsibilities assist in Office operations as duty requires. Assists office staff and Inventory Specialist in analyzing and deciding the best options for local delivery based on time, cost, and vehicle availability, with respect to multiple locations and extremely time-sensitive shipments.Carries cellular phone and always required tracking device on person in order to communicate effectively regarding pickups and deliveries.  Overtime / call will be required to accommodate emergency situations and facilitate changing surgical schedules. Prepares and transports hazardous materials as required, including packaging and preparation of shipping documents. Also assists with hazardous material transportation training program.

What will you need to be successful?

Education:

Minimum 2 years college with classes in operations, logistics, or distribution desired.In lieu of college classes, a combination of education and above experience totaling 4 years is required. 4-year bachelor’s degree preferred.

Licenses/Certifications

Valid Driver's License with clean recordDrug Test

You. Unlimited.  

We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.    

Inclusion, Diversity and Equity- Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about Employee Inclusion Groups on our website (https://www.smith-nephew.com/Your Future: 401k Matching Program, 401k Plus Program, Discounted Stock Options, Tuition Reimbursement  Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day  Your Wellbeing: Medical, Dental, Vision, Health Savings Account (Employer Contribution of $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program  Training: Hands-On, Team-Customized, Mentorship  Extra Perks: Discounts on fitness clubs, travel and more!  

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Smith+Nephew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

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