Mobile Insurance Specialist (MIS)

Role purpose:

Promote HSBC insurance solutions to match customer’s wealth needs (in particular Savings, Retirement and Investment), and increase insurance penetration through Premier segment, with a key focus on clients that don’t visit the branches often, through analytical and marketing program-driven sales leads and RM Referrals. Deliver customer needs in line with customer timing and location preferences, through an outreach, mobile, and tablet-enabled sales model.

Principal accountabilities:

Identify and capture insurance business opportunities with prompt follow-up on analytically driven leads and campaigns

Maintain a high level of submitted-to-issued ratio (with prompt follow up and after-sales service)

Promote professional sale of insurance products

Provide specialist advice on appropriate insurance solutions to ensure the insurance/ protection needs of Premier NRC customers are well fulfilled

Establish effective working relationships with other teams within the Branch, and other relevant partners that impact client’s experience of HSBC; in order to ensure a consistent approach and application of outstanding service standard

Drive multiple-need fulfilment for existing NRC Insurance ETB customers through x-sell and maturity campaigns

Build and maintain a positive team culture, through ensuring quality business referrals and referral skills among team members, and contributing to product knowledge and skills sharing. Build relationship with RMs and Clients

Support referrals to the branch when other customer needs (wealth/ non-insurance) are identified

Identify and capture business opportunity from customer referrals and provide referral leads to RM from non-bank customers to onboard the customer

Manage individual insurance portfolio to ensure the highest rate of customer satisfaction and persistency.