The primary role of the Mobile Equipment Service Technician is to travel to customer or dealer locations, process work orders for customer repairs, as well as servicing/repairing their equipment. The range of equipment includes diesel-powered compact tractors from 24HP up to 78HP, as well as garden tractors, mowing equipment and other types of lawn and garden maintenance equipment. This position is also responsible for service parts ordering as well as filing warranty claims. This is a full-time, hourly position that will require travel. Applicants must be able to demonstrate the ability and knowledge required for this position, including having a minimum of three years of related professional experience. A valid driver’s license and clean driving record are required. The candidate shall also possess good customer communication skills.
Provide high-quality off-site repair services on all work ordersEnsure the safe use of equipment & tools Responsible for completing all warranty paperwork in a timely mannerDaily accurate documentation of work performedDaily travel to customers or dealer locationsMaintain a clean and organized service vehicleResponsible for special order parts for all work ordersResponsible for completing service work in a safe and timely mannerUse of computer systems to identify parts and troubleshoot systemsRead and understand operating manuals, blueprints and drawingsProvide a safe environment by keeping work areas clean & organizedPossess strong communications skills as customer interaction will be frequent and will include equipment sales support, and customer education skills.Prepare daily updates of work completed, problems identified, and future scheduleLoading and unloading of customer machines for repair and deliveryPerform preventative maintenance and basic servicing of customer machinesMay be required to cross train and perform other dutiesParticipate in the equipment sales process if neededAbility to handle multiple priorities, organize workloads, and meet deadlinesOperate machinery and equipment such as gantry cranes, electric hoists, servicing and diagnostic equipment, service trucks, and multimetersWill perform general office equipment use with repetitive wrist movements on keyboardAbility to stand and/or walk for long periods of timeWalk up and down stairs multiple times per dayVerbally communicate effectively and professionally with all audiences (in-person or via handheld transceiver)Lift, push, and/or pull a minimum of 30 pounds repetitivelyUse a ladder and/or pallet jackOperate service truck/travel long distancesMay be required to cross train and perform other duties Expert mechanical abilities in small engine, diesel, and hydraulic systems, including professional experience servicing sub-compact and compact utility tractors at a tractor dealershipAbility to work independently without supervision.Valid driver’s license Proficiency with Microsoft Office software Ability to access and use the in-store computer, scanning system, and wireless handheld unit Ability to participate in our online applicant and new hire onboarding process remotely Ability to complete computer-based training
SUPERVISORY RESPONSIBILITIES
No
PHYSICAL REQUIREMENTS
Must be able to sit or stand for prolonged periods of time. Must be able to lift, push or pull up to 65 pounds at times. Must be able to repetitively lift, bend, carry and pushMust be able to access and navigate each department across facilities.Must be able to verbally communicate effectively with others (in-person and via electronic devices).Must have close visual acuity.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
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