Key Responsibilities: + Serve as the technical expert and architect for Microsoft 365 solutions during the sales process. + Serve as the technical expert and architect for Microsoft Teams Voice, Zoom, Cisco Webex, solutions during the sales process. + Serve as an industry expert on agentless services desk, global field services, and various avenues of digital remote support. + Familiartiy with XLA, Digital Employee Experience (DEX) + Collaborate with the sales team to identify customer needs and develop tailored solutions that meet their requirements. + Conduct in-depth technical presentations and demonstrations to prospective clients, showcasing the capabilities and benefits of Digital Workplace. + Design and propose comprehensive digital workplace architectures, including call flows, integration points, and migration strategies. + Provide technical guidance and support to clients throughout the sales cycle, from initial consultation to post-sales implementation. + Develop and maintain strong relationships with clients, acting as a trusted advisor and advocate for their solution needs. + Stay up-to-date with the latest trends and developments in related technologies. + Collaborate with internal teams to create and maintain technical documentation, best practices, and solution templates. + Participate in industry events, conferences, and webinars to promote our voice solutions and engage with potential clients. Qualifications: + Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent work experience). + Proven experience as a Sales Engineer, Solutions Architect, or similar role, with a focus on Microsoft Teams Voice. + In-depth knowledge of Microsoft Teams Voice, including Direct Routing, Phone System, Calling Plans, and related technologies. + Strong understanding of voice networking concepts, SIP, PSTN, SBCs, and VoIP. + Proven experience as a Sales Engineer, Solutions Architect, or similar role, with a focus on Microsoft 365. + In-depth knowledge of Microsoft 365 services, including Office 365, Teams, SharePoint, OneDrive, and Entra ID, Nexthink, Avepoint, Nerdio or similar, Azure DevOps, ServiceNow, Various Chatbot and Voice AI tools. + Strong understanding of cloud computing concepts, identity and access management, and security best practices. + Excellent presentation and communication skills, with the ability to convey complex technical concepts to non-technical audiences. + Demonstrated ability to design and architect scalable and reliable voice solutions. + Experience with customer-facing roles, providing technical consultation and support. + Relevant certifications, such as Microsoft Certified: Teams Voice Engineer Expert, are highly desirable. + Strong problem-solving skills and the ability to work independently and collaboratively in a fast-paced environment. #LI-RS1