POSITION SUMMARY

The monitor secretary functions as the department receptionist by answering calls, observing cardiac screens, and assisting with the administrative requirements for admitting and discharging patients from the department.  The Monitor Secretary applies effective verbal and non-verbal communication skills to achieve organizational service goals of customer satisfaction and to support a positive work environment.  The Monitor Secretary demonstrates the ability to function within an interdisciplinary team to promote optimal patient outcomes.

ESSENTIAL JOB FUNCTIONS AND CORE RESPONSIBILITIES

The Monitor Secretary is accountable to the Charge Nurse, Nurse Manager, and/or the Director.Assists with transportation and/or discharge of patients and other indirect patient care duties as appropriate.Correctly interprets cardiac rhythms, conferring with appropriate resources on borderline cases. Communicates and documents changes in patient’s cardiac rhythm with immediate communication to the RN of all significant changes. Runs strips per unit routine, PRN and in emergency situations.Correctly utilizes the hospital charge system and helps identify nursing charges.Displays professional commitment and supports the unit team by promoting unity and teamwork among coworkers by maintaining a positive attitude and positive working relationships.Effectively organizes and prioritizes workflow while maintaining a quiet, clean, and professional environment. Maintains unit supplies, forms, and manuals.Performs receptionist functions for the department. Answers all telephone lines and patient calls promptly and politely taking accurate messages as appropriate.Remains aware of current census and maintains accurate documentation on admissions, transfers, and discharges communicating changes in a timely manner.Responsible for understanding and participating in the organization-wide Performance Improvement Program through orientation, education, departmental and interdepartmental quality control, performance improvement, and quality planning activities.Uses the computer system for order entry and to assist the health team in obtaining needed information. Prints reports as required.
Education Minimum (Required) High School Diploma or equivalent Preferred (Not required) Work Experience Minimum (Required) Click here to enter text. Preferred (Not required) Prefer minimum of one-year secretarial experience in an acute care hospital setting, strongly preferred. Licenses and Certifications Minimum (Required) • Basic Life Support • Arrhythmia Certificate Preferred (Not required) Click here to enter text.