Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Role Overview

Monitors and tracks ATM, Self-Checkout, printer and other equipment and system functionality. Responds to system alerts, notifying customers, users and / or technicians as required. Researches and isolates causes of system / operational issues. Ensures timely and appropriate response to all noted issues, communicating outages and restorations to relevant parties.

Key Responsibilities

Provides Tier 1 and Tier 2 technical support. Troubleshoots and resolves: End-user hardware, operating system and software related problems. Basic network, server and related connectivity / system integration issues. Follows technical support standards. Escalates complex problems to higher level Remote Monitoring personnel and/or technical team members. May help with installation, configuration, testing and modification of integrated hardware and software system components. Communicates problem, resolution and root cause information to users. Participates in Remote Monitoring projects to address and resolve critical and complex systems issues.

Required Qualifications

Education or equivalent work experience required. Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Remote Monitoring. Good communication skills and preferably business English skills (Written and spoken).