**Who We Are** At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. **The Role** Infrastructure Specialists at Kyndryl are project-based subject matter experts in all things infrastructure – good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally “figuring it out.” This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients. **Roles & Responsibilities** **:** + End-to-end execution and implementation of Dynatrace solutions on complex customer environments On-Prem/Cloud/Hybrid Cloud Involve in projects needing Dynatrace solution from inception, POC to complete implementation. + Present and demonstrate Application Performance Management to the prospective clients. + Bring in best practices of the product to leverage the capabilities to the maximum + Applying the understanding of evolutions and trends in AIOps closing following the life cycle of new features of Dynatrace Strong application performance analysis skills. Your future at Kyndryl There are lots of opportunities to gain certification and qualifications on the job, and you’ll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions. **Who You Are** You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. **Required Technical and Professional Expertise** + Minimum of 7-8 years’ experience in Dynatrace and development of custom dashboard & alerts + 7-8 years hands on experience in monitoring and managing real user experience, application performance and response time, infrastructure and cloud environments. + Good knowledge on Application Monitoring using Dynatrace and Datadog + Experience of deploying, configuration, and customization of Dynatrace tools for different technologies and platforms + Very good understanding and proficient in Dynatrace tool capabilities for a given customer environment + Minimum of 7-8 years hands on experience in monitoring all application dependencies and tracks transactions across all tiers. + Efficient and experienced in resolving performance or availability related issues **Preferred Technical and Professional Experience** + 5+ Experience in NMS/EMS IBM Tivoli Netcool Suit of Products which includes deployment, configuration, administering and customization in Netcool/Omnibus, Probes, Gateways, WebGUI, ITM, and Jazz for SM. + Experience on IBM Tivoli Netcool Omnibus 8.1 customized configuration and deployment of multi-tier architecture. + Working knowledge of Probes and Gateways, experience in configuring various probes including MTTrapd, Syslog, EIF, Ping, Message bus probe etc. + Experience in configuring Object Server Gateways like JDBC, Uni and Bi-directional Gateway. + Good experience in JazzSM, Netcool/WebGUI deployment and configuration. + Experience in using DB2 back-end data storage + Working experience on managing incidents, escalation of incidents on time. + Must have knowledge on change management, problem management and ITIL processes **Being You** Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. **What You Can Expect** With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. **Get Referred!** If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address. Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.