Overview Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family. PenFed is hiring a (Hybrid) Mortgage Appraisal Coordinator at our San Antonio, Texas or Irving, Texas service center. The Appraisal Coordinator responsibilities include understanding credit union, industry, and regulatory appraisal fulfillment standards & requirements are met. Will support daily processes including appraisal ordering and follow up to assist mortgage lending operations. Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned. + Ensure all appraisal orders are placed timely, scheduling completed within SLA and the return of the collateral valuations completed within agreed to cycle times. + Supports invoice reconciliation to ensure timely payment on VA appraisals. + Evaluate processes for efficiencies and quality to notify Manager of any improvement opportunities. + Ensures compliance with company policy and AIR regulations/requirements when applicable. + Orders HELOC, Conventional, FHA and VA Mortgage valuation products via appraisal management platforms(s) with focus on promptness and accuracy. + Communicate with appraisal vendors regularly to ensure orders are delivered timely and accurately. + Monitor and track progression of assigned appraisal orders in a pipeline. + Deliver daily status reports to management. + Communicate status changes and updates to loan officers and loan processors. + Coordinate with internal staffing and appraisal vendors in solving for any challenges or roadblocks in the processing and/or delivering of appraisal orders. + Maintain a good working relationship with the Appraisal Management Companies. + Track all completed services to assist in the creation of monthly business reviews. + Respond to general inquiries and escalations from sales, fulfillment, and management on appraisal ordering services and processes. + May perform other duties based on business need. + Ability to understand current Non-Agency/Agency/PenFed guidelines. Assist with maintaining PenFed’s compliance with all applicable federal, state, and local laws, regulations, and ordinances by abiding by PenFed compliance program and all policies, procedures, rules, and regulations. + Maintain current knowledge of all internal policies and procedures; stay up to date with changing GSE/VA/Non-agency guidelines and policies. *This role is responsible for ensuring business continuity.* Qualifications Equivalent combination of education and experience is considered. + Experience that provides the necessary skills and knowledge to satisfactorily perform the essential functions. + Minimum of one (1) year experience of in-house national appraisal support within the mortgage industry. + Familiarity of appraisals, AVMs, and desktop products. + Familiarity and experience with appraisal requirements of different loan types: Conforming, VA, FHA, and non-conforming loan products. + History of working with AMCs is preferred. + Working knowledge of Microsoft office products. + Excellent communication skills, including written and oral. + Work independently in a fast-paced environment while collaborating within a team setting. Supervisory Responsibility This position will not supervise employees. Licenses and Certifications There are no additional certifications required. Work Environment While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise. *Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.* Travel Ability to travel to various worksites and be on-call may be required. About Us Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2.9 million members and over $31 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam and Puerto Rico. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. Equal Employment OpportunityPenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 402-639-8568. #LI-Hybrid