Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

The Mortgage Experience Associate will be responsible for supporting the Mortgage Originations team by ordering supporting documents (including translations, international credit reports etc.). This role is also responsible for direct interaction with customers, and collaborating directly with mortgage support team, loan officers, and external vendors

As our Mortgage Experience Associate you will:

Prioritize work flow to meet deadlinesServe as liaison to Mortgage Support Teams and external vendorsProactively follow up on assigned tasks to ensure completion in timely mannerManage mortgage process to ensure positive customer experience Work closely with first time homebuyers who will require extra attention to understand program options, mortgage guidelines and what to expect throughout the processInteract with the client regarding complex situations relating to third party grants, down payment assistance and closing cost coverage

For this role, HSBC targets a pay range between $58,700 and $88,100.

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.