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Job Description

GENERAL FUNCTION: Under minimal supervision, complete complex customer research related to

escrow analysis, tax, and insurance for mortgage accounts. Work with tax and insurance vendors for mortgage, consumer, auto, lease and commercial accounts as well as customers to ensure tax/insurance related issues are resolved timely.

DUTIES & RESPONSIBILITIES:

Handle complex calls with customers related to Hazard, Flood, and Wind Insurance.

Act as key contact for Office of the President and other 3rd party agency complaints.

Assumes a high level of responsibility in resolving escalated research issues related to

customer accounts. Trains new employees and employees from other areas on various

insurance, tax, and analysis functions. Able to assist with quality audits and vendor management.

Responds to assessments from QC & compliance departments.

Review & document any accounts with payment increases or decreases that fall outside of the

established escrow parameters.

Complete the daily payment exception report, reviewing payment exceptions and stops.

Work exception reports from escrow vendors to ensure the timely completion of payment

processing for monthly transactions, monitored by FDICIA & Sarbanes Oxley.

Prepare wires to outsourced providers of tax and insurance.

Complete weekly audits of outsource providers to ensure proper compliance with Federal,

investor and Bancorp requirements.

Work closely with venders, customers, tax agencies, insurance companies & affiliates on

customer services issues relating to escrow processing; make appropriate account adjustments to correct improper escrow line set-up issues.

Track & recover corporate advance utilized to clear incorrect escrow payments.

Process daily correspondence & send to vendors in overnight transactions.

Complete customer requests to add, delete & reanalyze escrow accounts.

Research insurance issues including, but not limited to: Policy validation, property type review, Lender Placed notification letters,

Ensure monthly analysis checks & statements are mailed to customers in accordance with RESPA guidelines.

Work w/ default to ensure accounts coming out of bankruptcy & loan modifications are

analyzed w/in 30 days according to RESPA requirements.

Complete office tasks as assigned: letters and statements, mail, checks, and insurance refund processing.

SUPERVISORY RESPONSIBILITIES: None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

Associate's Degree or equivalent combination of training and experience in related field.

Minimum 2-3 years related experience required.

Knowledge of the fundamental concepts related to mortgage, consumer, auto and lease and

the ability to apply that knowledge in a quality control function.

Basic knowledge of the Bank's, Investor's, Government and Underwriting Program requirements.

Basic knowledge of all documents used by the Bank in the origination of FHA, VA and conventional loans.

Knowledge in Microsoft Outlook, Word, Excel and Access

(or equivalent database reporting programs).

Strong Customer Service Skills.

Strong verbal and written communication skills.

Strong analytical skills.

Ability to work efficiently with a low margin of error.

Ability to work independently and meet deadlines.

Mortgage MP Escrow Analyst II

LOCATION -- Cincinnati, Ohio 45227

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.