Responsible for providing mortgage loan services to clients while performing a variety of duties to support the loan servicing function to ensure efficient and accurate servicing of mortgage loan accounts. + Interviews clients, obtains applications, disclosures and required supporting documentation; Enters application data into Loan Origination System software. + Analyzes credit and other financial information to make preliminary recommendations for approval or denial. + Participates in calling programs with area realtors and other referral sources. + Participates in seminars and workshops as well as branch staff meetings to provide mortgage production information and guidance. + Maintains an awareness of competitors and their programs. + Jointly establishes quantitative client service objectives with assigned supervisor on an annual basis. + Follows up to ensure loans are approved or denied in a timely basis. + Maintains appropriate records and provides assigned/periodic reports. + Provides assistance to clients and branch personnel with specific inquires or service problems. + Coordinates specific work tasks with other personnel within the department as well as with other departments in order to insure the smooth and efficient flow of information. + Provides client service information in a timely basis in order for this information to be included as part of sales performance reports. + Conforms to General Performance Expectations as identified for all employees. + Complies with NMLS standards Qualifications/Requirements: + High School Diploma or equivalent required; BS or BA in a related field of study preferred + Specialized training in lending and real estate credit servicing + A minimum of three years experience in related position normally required + Proficient interpersonal skills in dealing with clients and all levels of management + Demonstrated proficiency in Microsoft Word and Excel + Ability to travel and Valid Driver’s License required Salary Range $20.33 to $31.03 hourly Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. Along with a competitive compensation program please visit the benefits section of our Careers page to view available benefits. Chemung Canal Trust Company/Capital Bank fosters a diverse and inclusive culture where employees are able to succeed to their full potential. EEO/AA Including Veterans and Disabled