**_Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place._** **Why choose Manulife?** + Competitive Salary packages and performance bonuses + Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners) + Retirement savings benefit + Rewarding culture that values wellness and well-being + Performance Bonus + Global network of industry experts + Extensive training resources **Job Description:** The role is mainly responsible in conducting detailed insurance review and overseeing all insurance-related activity on the commercial mortgage portfolio of Manulife. This role is one of the servicing duties that ensure collateral property is protected from potential loss by specific hazards or from liability exposures. _Have the skills and knowledge for the job? Learn more about the opening below!_ **Key Responsibilities:** **Collection of Insurance Policies and Certificates** + Contact Borrowers/Insurance brokers/Correspondents via email or fax to collect up-to-date insurance policies for the entire mortgage portfolio and address inadequate coverage and lapses of insurance coverage. + Does follow-ups and escalation of unresponsive borrower to Toronto business unit. **Insurance Policies and Certificates Review** + Conducts thorough review of insurance policies and certificates to ensure validity, accuracy and compliance with the terms of mortgage document. + Sends noncompliance notices and make sure that revised certificate will be provided which complies to our requirement to avoid lapses or inadequate coverage. + Escalates to Toronto business unit if there are push backs, waiver request or 5 days before expiry insurance. + Input and update insurance certificate information to Enterprise/loan management system (new and renewal insurance policy). **Reports Generation** + Responsible in generating and reviewing reports generated on a bi-monthly, monthly, and quarterly basis. These reports include Branch/Correspondent loans insurance expiration, Past due follow-up, Borrower name change, Insurance escrow, Watchlist, Carrier rating, Flood activity, No insurance, Noncompliant tracking, Significant insurance events. The generated reports are being used as reference for collection of insurance policies/certificates, review and monitoring overall insurance to avoid lapses. **Others** + Performs peer quality assurance review. + And on an as needed basis, assist the Toronto business unit on handling mortgage servicing task, inquiries, and projects. + Could assist in projects that will allow efficiency savings for Mortgage Servicing Team. + Assist in testing system upgrade **Qualifications:** + Bachelor's degree in Business Administration, Accounting, Finance, Economics, Mathematics or any related course. + At least 1-year experience in real estate finance, credit analysis or in mortgage environment + Hybrid Work Arrangement: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation) and must be willing to work on day shift schedule Minimum Skills to Hire/Must Haves: + Experience relating to technical aspects of risk management, property and casualty and financial lines insurance and claims is preferred. + Strong computer skills including intermediate to advanced Excel proficiency and experience with database applications. + Keen attention to details. + Excellent written and verbal communication skills. Ability to converse effectively using the English language. + Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service). + Ability to clearly understand and act on presented problem statement; to comprehend, capture as well as interpret basic customer information. + Candidate must demonstrate problem solving skills. + Able to work under pressure, and well-organized + Candidate must have good organizational and time management skills with the ability to be flexible to changing environments and to work independently and meet tight deadlines. **_Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM_** **Acerca de John Hancock y Manulife** Manulife Financial Corporation es un importante grupo internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Nuestra sede mundial se encuentra en Toronto, Canadá, y operamos como Manulife mediante nuestras oficinas de Canadá, Asia y Europa, y principalmente como John Hancock en Estados Unidos. Brindamos servicios de asesoría financiera, seguros y soluciones de gestión patrimonial y de activos para personas, grupos e instituciones. Para finales de 2022, ya contábamos con más de 40,000 empleados, más de 116,000 representantes y miles de socios de distribución que brindaban nuestros servicios a más de 34 millones de clientes. Para finales de 2022, los activos que gestionamos y administramos fueron de CAD 1.3 billones (USD 1.0 billones), incluidos los activos invertidos totales de CAD 0.4 billones (USD 0.3 billones) y los activos netos de fondos segregados de CAD 0.3 billones (USD 0.3 billones). Cotizamos en las bolsas de valores de Toronto, Nueva York y Filipinas como “MFC” y en la de Hong Kong como “945”. **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, desarrollar y retener una fuerza laboral tan diversa como los clientes a los que servimos, y para fomentar un entorno de trabajo inclusivo que abarque la fuerza de las culturas y las personas. Estamos comprometidos con el reclutamiento justo, la retención, el ascenso y la compensación, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y la lactancia), orientación sexual, características genéticas, estatus de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley aplicable. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información compartida durante el proceso de solicitud de adaptación será almacenada y utilizada de manera congruente con las leyes aplicables y las políticas de Manulife/John Hancock. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . Semana de Trabajo Comprimida Híbrido