Job Summary

Job Description

What is the opportunity?

As a Mortgage Specialist assistant you will support a top producing Mortgage Specialist in meeting sales objectives and related activities by providing value added administrative service and support. Provides primarily responsive client contact management. Develops relationships with service partners to ensure operational guidelines are adhered to and transactions are processed efficiently. 

This role does provide a hybrid work environment. Need to be onsite in the St. John's, Newfoundland Market as well as work from home.

What will you do?

Consistently provide superior responsive service to client fax / e-mail / telephone requests

Consistently provide superior responsive execution and delivery of client transactions/requests

Familiar with key referral sources and has a strong knowledge of mortgage process which facilitates solutions and problem resolutions

Demonstrated personal commitment to ensure skills and knowledge are up-to-date and meet position requirements

Takes the initiative to keep informed of current events, market news and internal information on RBCnet and applicable internal sites

Manages Mortgage Specialist’s e-mail/mail, proactively responding to correspondence/requests and prioritizes for Mortgage Specialist to read

Ensures Mortgage Specialist’s diary is effectively time managed to create capacity for all required activities

Manages office routines and expenses ensuring efficiency is maintained through availability of equipment and supplies and effective management of files and records

Ensures Mortgage Specialist’s needs are proactively identified and provides required information/documents for him/her to complete duties. Gathers and prepares material required for presentations, marketing initiatives, etc.

Supports the Mortgage Specialist to complete/validate Homebase files and ensures due diligence requirements have been met prior to submission to Credit Granting

What do you need to succeed?

Must-have

Minimum 2 years of demonstrated excellence in a service and sales support role working in collaboration with a sales team providing advice and responding to client requests

Exceptional customer service skills

Excellent communication skills, oral/written skills, good business writing

Strong organizational skills with the ability to multi-task and prioritize

Strong computer skills in Microsoft Office including Word, Power Point, Excel, Outlook

Experience with emerging communications and technology (i.e., web based meetings, social media, digital banking, and mobile applications

Nice-to-have

Resourcefulness and able to work independently

Sales-oriented, self-motivated, self-managed and thrive in a fast paced environment

Strong problem solving skills with a sense of urgency

Knowledge of Royal Bank systems including Sales & Service Platform and RBCNet will be considered an asset

Strong knowledge of the mortgage process and Home Financing products is an asset

What’s in it for you?  
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. 

Ability to make a difference and lasting impact 

Work in a dynamic, collaborative, progressive, and high-performing team 

Opportunities to do challenging work 

Hybrid work environment

Job Skills

Communication, Data Entry, Detail-Oriented, Email Services, Office Administration, Presentation Software, Spreadsheet Software, Teamwork, Time Management, Word Processing Software

Additional Job Details

Address:

65 ELIZABETH AVE:ST. JOHN'S

City:

ST. JOHN'S

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-01-31

Application Deadline:

2025-02-12

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.