We are seeking a talented individual to join our General Claims, JLT Public Sector team at Marsh Australia. This role will be based in Brisbane office. This is a hybrid role that has a requirement to attend the Office for the first two weeks for training and then to work at least three days a week in the office or negotiated with the Manager.

The purpose of this role is to provide superior and professional claims service to JLT Claim Services Customers and Stakeholders, whilst utilising the services of external providers (Repairers, Assessors, and Legal representatives). Servicing General claims for motor. The role involves liaising with internal staff, clients, claimants and providers in an administrative capacity via telephone and email.  It is important that you're comfortable working in an office environment with a high level of administration and communication skills both via email and telephone. 

We will count on you to:

Manage and administer new claims, including liaising with Customers, Repairers/Suppliers and Other PartiesUndertake technical claims administration including gathering information, claims determination, preparing correspondence, calculating settlements and processing payments.Liability determination decision making, utilising road rules and group negotiation.Assist, as required, Divisional Manger with the preparation, monitoring, and analysis of claims data.Identify and pursue all opportunities of recovery.Monitor outstanding claims via a diary system to ensure prompt settlement, in line with internal procedures, policies and GICOP requirements, which meet Quality Assurance and service standards.Build and maintain good rapport with internal and external customers and Stakeholders, including Trust Administrators, Fund Managers, JLT Branches, JLT Group Services, Repairers and Assessors.Provide claims support and information and operate in a team environment

What you need to have:

Preferable experience in end-to-end Motor claimsAbility to navigate multiple internal systems whilst adhering to the Privacy Act 2000 Knowledge of Personal Injuries Proceedings Act and Civil Liability Act will be viewed favorably. Knowledge of the recoveries processExcellent Communication and Interpersonal skills

What makes you stand out:

Excellent client service ability – to be able to anticipate client needs and exceed themMotivated self-starter focused on achieving resultsExcellent attention to detailAbility to recognize and solve problems and think outside the squareAbility to work with sensitive and confidential informationIntermediate knowledge of Microsoft Suite and demonstrated ability to learn new systems quickly

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

About Marsh:

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.