We have a great opportunity for an experienced Motor Claims Handler to join our Claims Team in Bucharest.

In this role, you will proactively manage a diverse portfolio of motor claims, including own damage, third party damage, and personal injury claims for Corporate Clients. Your main focus will be to ensure that service delivery meets client expectations.

You will be responsible for efficiently and professionally concluding claims while keeping all parties informed throughout the process. Effective communication with various stakeholders is essential. This role is suitable for experienced Commercial Claims Handlers looking for a new challenge, as well as claims handlers from a Paralegal, Loss Adjusting, or Personal lines background who are seeking a more focused "commercial" opportunity to further develop their skills.

The expectation is to work in the office three days per week on average, with the flexibility to work remotely two days per week.

What can I expect?

Joining an established company and supporting a wider team to work more efficiently

Opportunities to build on existing skills and knowledge, as well as learn new skills in a continuous improvement environment

Building and maintaining excellent relationships with colleagues worldwide

We will rely on you to:

Proactively managing an assigned caseload

Promptly and accurately handling client requests and queries

Reviewing and understanding incoming documentation and new claims notifications under the supervision of senior colleagues

Identifying potential problems or contentious claims and seeking guidance or advice when necessary

Determining coverage for incoming claims based on policy knowledge

Analyze technically the repair estimates received and approve / pay the amounts due

Check the invoices received and/or claims for compensation and record the payment of damage files in the system system, according to the competences established by internal rules

Verify the parts ordered by repair units from Allianz approved suppliers and carry out their payment

Escalating complex issues to senior colleagues and claims advocates

Liaising with advocates and/or clients to address claims-related issues or client service concerns

Communicating with clients, beneficiaries, third parties, or insurers to receive status updates and resolve queries

Generating, validating, and distributing claims reports to ensure accurate records

Facilitating collection from insurers on small claims and tracking ongoing work for common claims settlements

What you need to have:

Demonstrable claims handling experience

Effective communication in Romanian and English

Insurance industry experience

Understanding of insurance products.

Ability to influence and build relationships.

Ability to prioritise and organise own workload

knowledge of loss  assessment applications (e.g. audatex, dat),

road and insurance legislation

What makes you stand out:

Excellent organizational skills and ability to work under tight deadlines

Excellent communication and numerical skills, with a proven track record of providing high-level customer service

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.