Motorsport Operations Specialist

Purfleet / Luton

37.5 hours per week

Key Activities:

As part of the operations team learn all customer processes and be ready to support colleagues as required Provides high level of service for primarily OFR (but also other modes when required) customers and learn and develop skills relating worldwide event logistics. Drives own performance and challenges others positively to achieve KPIs Participates in reviews with team to identify areas of improvement, reviewing KPIs and enhancing overall service quality Collaborates with operations and warehouse team and other functions to ensure smooth customer-related process flow Prioritizes work tasks and calls out to team  leader/supervisor where assistance required, process improvement required or where own work load enables assistance to other colleagues. Takes an active role in personal development and coaching positively pushing line managers for 1-2-1 time, feedback and identification of training needs Serves primary contact for at least one of the teams top customers and provides support to other colleagues within department. Implements DGF people processes in a consistent manner to ensure excellent service delivery, customer retention, profitability and adherence to station and own KPIs and metrics. Ensures that all external and internal enquiries are responded to promptly and professionally Escalates issues if required. Ensures that all interactions of self and team are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti corruption.

 

Skills & Experience & Educational Qualifications: 

Minimum three years Operations (AFR/OFR) experience with an excellent knowledge of Operations processes and systems and ideally experience of using CW1 and MSExcel. A proven ability to identify and meet customer and operational needs in a professional and friendly manner. Ability to understand and work within prescribed processes to achieve KPI’s. Results driven and good attention to detail Good written and spoken English and excellent telephone and e-mail skills. Excellent interpersonal skills Able to prioritise and perform under pressure A good team player with ability to identify and prioritise work for self and others Good commercial attitude A level education or broad GCSE level education