Crown Worldwide Group are currently recruiting for a Move Coordinator to join their Relocations team.

 

Where you will be based
This role will be office based at our South Ruislip Office - HA4 0BP 

 

What is a Move Coordinator to us?
We are looking for someone with previous Household goods moving experience, who is highly motivated, sales and customer service focused team player, to be a part of our Relobility department supporting private clients to relocate their household goods across the globe.
 

The Move Manager provides the highest standard of service to our private moving customers in managing the relocation of their household goods, ensuring a positive perception of the company and its services, and securing good feedback.  You will liaise with both internal and external parties to coordinate household goods moves and ensure clients personal belongings reach their destination on time and to the highest standard.

 

What you will do

You will be responsible for both Inbound and Outbound moves from the UK supporting and liaising with customers directly on their specific needs and requirements. Excellent feedback from Customers and other Crown offices will be a key measurable in this role to determine success.

 

The main responsibilities of a Move Manager are: 
•    Interact with customers, service partners and agents to communicate and supply relevant information regarding the move
•    Maximise and upsell of all sales/insurance opportunities available to the customer
•    Liaise internally with other parts of the Crown organisation to ensure a successful move
•    Understand and support the resolution of any relocation issues arising for the customer
•    Build rapport to better understand the clients requirements
•    Updating relevant systems to ensure all information is recorded accurately and in a timely manner
•    Ensure that all relevant paperwork is completed relating to the move including invoicing and job costing
•    Adhere to the companies ‘reply within 24 hours’ policy on all communications 

 

About you
You will have a strong sales and customer service background, and proven ability to build collaborative relationships with multiple and diverse stakeholders and experience in customer counselling roles.  

With a well-developed administrative and organisational skills, and strong written and verbal communication skills with an awareness of cultural sensitivity. 

Proficiently in Microsoft office; including Outlook, word and Excel is essential.

Ideally you will have experience within the household goods moving industry, but this is not a deal breaker. 

 

About us
Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. We are an extraordinary and purposeful business committed to making it simpler to live, work and do business anywhere in the world, delivered through our broad portfolio of complementary brands. Together these enable us to; relocate people’s lives and possessions, help companies move teams to new locations near and far and help them manage their workspaces. We also transport, store and install precious art collections and keep company data and records safe, yet accessible.   

 

We oversee a wide-ranging CSR program which supports local and global charities, actively champions employee wellbeing and continually seeks to reduce our environmental footprint. We are also proud of our diverse and inclusive culture. This provides all our employees with a sense of belonging which allows them to reach their full potential.

What we can offer you 
 

Our UK benefits package includes enhanced service-based holiday entitlement, 1 day's birthday leave, private medical service, death in service, shopping discounts, 2 CSR days per annum, an innovative wellbeing package, employee awards, as well as in-house learning and development opportunities. 

 

Our values
At Crown we pride ourselves with the quality we deliver and values we stand by.
•    We are CARING about people and their experience
•    Always DETERMINED to do our best and to always keep improving
•    We are genuinely THERE when our customers and colleagues need us
•    We encourage the SHARING of knowledge amongst each other
•    We continuously remain OPEN-MINDED to stay innovative

 

Equal employment opportunities
Crown is an equal opportunities employer.  We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military/veteran status, or any other characteristic protected by law.

Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region.  We are committed to diversity, and to employee well-being, engagement and development.